IT Service Desk Analyst

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

JOB SUMMARY

The Data Analyst is responsible for developing and supporting complex operational, analytical, and strategic reporting and analytics solutions.

Work with cross-functional partners to understand requirements for data use and analysis in support of solving significant, complex challenges

Identify and aggregate data from internal and external sources

Guide solution design to meet data and integration requirements

Create new metrics and KPI to support requirements and deliverables

Identify new opportunities to leverage data and to integrate data or applications to enhance business value

Coordinate with data owners to ensure data accessibility and quality

Contribute to management of data governance, data warehouses and metadata

Responsibilities And Duties:

10% Story Telling - Tailors communication to both technical and non-technical audiences as necessary. Works to build consensus when needed. Is able to use information to create a compelling story of value to customers.  
20% Data Modeling & Prep - Extracts data from various data sources including electronic medical record, decision support, clinical quality, clinical registries, and claims databases and understands architecture to allow for creative solutions to problems of moderate difficulty.
10% Data Governance - Actively promotes the correct interpretation of data. Promotes self-service skills to customers as applicable. Seen as an expert in data management, study design and analysis and documents methodology. Understands the importance of data accuracy and consistently uses good skills such as tracking case counts and comparing to known results in order to promote data quality.  Looks for and resolves data issues not limited to duplication, corruption, and missing elements etc.    
20% Data Analysis -  Analyzes large, complex healthcare datasets to discover patterns, trends, and associations in support of operational and clinical objectives.  
5% Applies Advanced Analytical & Statistical Solutions - Applies advanced analytic and statistical solutions when required. Has knowledge and understanding of evidence based standards and benchmark and utilizes this information when appropriate.
25% Ad Hoc Report & Dashboard Creation - Provides timely reports and data extracts and automates programs when it makes sense.  
10% Patient Outcomes - Extracts clinical insights, solves complex business problems with analytics and turns data into information.

Minimum Qualifications:

Bachelor's Degree (Required)

Additional Job Description:

• Degree in Computer Science, Health Information Systems, Information Technology, Industrial Engineering, Statistics, Public Health, Epidemiology, is required.
• Relevant work experience will be considered in lieu of degree.
• 5 years progressive experience in healthcare operations, healthcare data analysis or other analytical roles
• Experience with data mining tools, stats packages (e.g. Excel, SQL, SAS, R, Tableau, Qlik).

Specialized Knowledge

• 5+ years utilizing SQL.
• 5+ years of experience in business analytics
• Demonstrated experience using data to drive business decisions
• Demonstrated experience in writing data requirements and test specifications
• Proficient in the use of Excel and PowerPoint. 
• Strong knowledge SQL/relational structures.  
• Population Health or Value Based Care experience
• Prior experience in data visualization tools like Qlik Sense, Tableau, or SAS Visual Analytics highly desired.

Desired Attributes

• Advanced analytical skills and attention to detail
• Proven ability to quickly learn new applications, processes, and procedures
• Proven ability to collaborate in a team environment and exercise independent judgment
• Proven ability to help others understand, interpret and use data
• Excellent verbal and written communication skills
• Professional image with the ability to form good partner relationships across functions
• Advanced knowledge of MS Office, SQL, Epic and OhioHealth’s visual analytics tools

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

IS Epic Optimization

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment