Executive - E-Commerce, Digital Experience and Webmaster - Corporate Office

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Key Responsibilities:

• Administrate the digital platforms for the Group, ensuring consistency across all websites and booking engine in terms of content, user experience and operation efficiency, compliance with law 
• Support day-to-day website maintenance, content update, booking engine, and development including edit, proofread and improve content created by properties and content authors
• Work closely with LHG corporate departments to support required website updates and additions related to their respective departments
• Support new hotels onboarding on setting up online channels, website and booking engine
• Support the Manager – E-Commerce, Digital Experience & Webmaster on developing and maintaining website content guideline
• Support in trainings to empower property users in various digital platforms
• Conduct website analytics and reports for monitoring and website’s efficiency enhancement 
• Support ongoing website optimisation with SEO initiatives with a shared goal to drive website organic traffic
• Support ongoing website creation and enhancement projects on requirement gathering, extensive user testing and implementation
• Report vendor performance and support collaboration framework, including SLA, SOP
• Support online global sales campaigns and ongoing promotional initiatives to drive online revenue to LHG.com
• Assist with other duties as assigned by department head and line manager
• Support the Manager – E-Commerce, Digital Experience & Webmaster as the product owner of websites under LHG portfolio and responsible for raising features to enhance digital experience and production.

Requirements:

• Bachelor’s degree or equivalent in Marketing, E-Commerce or related subjects
• Minimum 1 years’ working experience in E-Commerce or digital marketing
• Knowledge and hands-on experience content management strategy and systems, common web programming languages and other web development and publishing tools will be a definite asset
• Polished interpersonal and communication skills
• Independent, detailed-oriented and demonstrate a can-do spirit
• Excellent skills in written and verbal communications, along with strong abilities with all MS Office applications, particularly Excel
• A committed team player, responsible, self-driven individual with confident and outgoing personality
• Good command of English and Chinese, and Mandarin
• Outstanding attention to detail
• Knowledge of SEO, website traffic metrics and analytics tool (Adobe Analytics/Google Analytics) is an advantage
• Knowledge of HTML, CSS,javascript and UX research is an advantage For more information about Langham Hospitality Group, please visit: http://www.langhamhospitalitygroup.com/