Senior Executive - Warehouse Operations - Contract Logistics

ROLES & RESPONSIBILITIES

Key responsibilities    Operations Management

    Responsible for whole shift operation along with manpower planning.

    Responsible for all warehouse functions of Inward, Sorting, Picking, Outbound and Inventory.

    Need to unload all the vehicles on time and acknowledge on mail for vehicle reporting.

    Need to plan required manpower in line with volume fluctuations. 

    150 plus staff needs to be handled independently with teamwork.

    Responsible for loss control of site.

    Need to analyze ops miss report and productivity.

    Need to ensure good hygiene of warehouse.

    Timely reply of customer queries.

    Not to compromise on safety of employees and premises. 

    Timely escalations to Management on non-compliance.

    Timely acknowledge on mail for any short/ excess shipments received.

    Plan for Improve productivity of the site.

    Layout wise manpower planning.

o    Regional P & L management 

    Ensure zero debits from customer.

    Avoid productivity loss in Ops to sustain margins.

    Ensure P & L in line within budget

Customer relationship Management

    Support to customer based on timely.

    Resolving customer queries and sending reports timely. 

    Customer escalation handling, proactively take actions to reduce complaints along with Warehouse Manager

QUALIFICATIONS & COMPETENCIES
    •    Minimum 2-3 logistics industries experience with at least 4 years in relevant industry. 
•    Rich Exposure to DC Operations
•    Ability to work under advanced IT environment/Tech savvy.
•    Graduate / Postgraduate from reputed university preferably in Operations and supply chain management