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Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Management Trainee – Invoice to Cash 

In this role you have Order to Cash and Consumer Packaged Goods experience.  You are managing a team of analysts, demonstrating ownership of responsibilities, self-reliance, resourcefulness, and a proactive approach to assist analysts perform efficient and accurate post audits of closed and written off deductions, identifying opportunities for recovery of invalid deductions, which will contribute to the organization’s revenue growth. You will be responsible for overseeing your team's daily activities and providing guidance to ensure efficient and accurate deduction resolution. Additionally, you will support the senior leadership team with client presentations and provide input on how to expand our scope 

Responsibilities 

• Create and maintain output condition records including broker order acknowledgements, PO acknowledgements (EDI 855), invoice outputs, and advanced ship notifications. 

• Maintain master data for affiliated companies, customer bank keys, customer material information records (CMIR), and material substitution records. 

• Set up and manage determination tables related to brokers, distribution centers, INCO terms, minimum order quantities, reporting customers, and VGM container weights. 

• Process EDI DUNS requests for secondary sales and ship-to/sold-to locations. 

• Audit customer records for compliance and accuracy in accordance with desktop procedures. 

Mass Updates & White Glove Services 

• Handle mass data update requests and support small-scale projects related to customer master data. 

• Deliver white glove services for key accounts, ensuring personalized support and high accuracy in data processing. 

Project-Based Hierarchy Realignments (M&A) 

• Lead customer hierarchy realignment projects in response to organizational changes, mergers, or acquisitions. 

• Coordinate M&A activities including hierarchy validation, rule establishment, and structural execution. 

• Ensure all hierarchy-driven data elements are updated and verified post-execution. 

Hierarchy & Accountability Management 

• Maintain and audit sales accountability hierarchies, ensuring accurate customer ownership alignment. 

• Update and validate reporting customer tables and associated hierarchy rules in line with defined governance standards. 

Audit, Control & Compliance 

• Comply with internal controls and audit requirements as per policy manuals. 

• Execute governance and control activities to support SOX and other regulatory standards. 

Customer Order Support 

• Generate and review customer pickup audit reports and ensure order accuracy. 

• Identify and resolve EDI order failures by correcting SAP master data issues in coordination with the EDI Helpdesk. 

Reporting & Metrics 

• Generate MDG metrics reports, SAP Key Data Facts, and distribute performance dashboards to stakeholders. 

• Create and maintain data dictionary documentation; participate in data governance meetings with account group owners. 

Data Quality Management 

• Conduct annual master data reviews across all account groups. 

• Develop data quality rules using software; run reports and collaborate with data owners to correct identified issues. 

• Create manual invoices, credit notes, debit notes, and freight claim invoices per customer requirements and AR policies. 

• Post and reconcile AR transactions to the general ledger; ensure daily clearing and GL reconciliation. 

• Complete all month-end AR processing and audit related activities. 

• Review, approve, or reject month-end transactions and processing activities. 

• Identify, investigate, and correct AR posting errors. 

• Generate and analyze AR reports, and deliver insights in accordance with customer and internal requirements. 

• Maintain AR master data (e.g., customer bank details, payer information). 

• Manage EDI remittance processing, resolving any file transmission exceptions. 

• Apply daily cash receipts (e.g., lockbox, wires, ACH, EFT, intercompany) to appropriate customer accounts or invoices. 

• Address and clear daily cash exceptions; process overpayments, deductions, duplicates, and unidentified payments using standard procedures and reason codes. 

• Process adjustment requests, bad debt write-offs, and clear templates as per policy and procedures. 

• Perform validation and correction for RPA-related remittance processes, including support documentation attachment. 

• Create and manage disputes and deductions; attach remittance documentation as required. 

• Handle AR factoring funding and repayment transactions. 

• Monitor and audit team performance against AR standards and customer-defined metrics. 

• Ensure compliance with desktop procedures and audit requirements. 

• Respond promptly to incoming group mailbox queries and act as the escalation point for complex or exceptional cases. 

• Extract, review, and deliver documentation for internal and external audits. 

• Research and resolve unidentified payments and remittances or route to appropriate teams. 

• Generate and review Customer Service Level (CSL) and KPI reports; approve or reject results as necessary. 

• Research deductions or short pays, including Shortages, spoilage, cash discounts (unearned), promotional discounts, rebates, product returns, and other claims made by customers. 

• Validate and resolve deductions by contacting either internal cross functional teams or customer in bid to collect supporting documents (debit memo raised by customer, remittance in case not available, delivery proofs in case of their own carrier) and applying them against the payments received and promotion terms. 

• Effectively communicate and follow up with cross-functional team members, including Sales, Key Account Managers, OS&D, Logistics, Customer Service and Cash Applications. 

• Evaluate existing deductions management processes and propose solutions to improve the capture and resolution of deductions. 

• Retrieve documentation related to over-tolerance deductions from customer portals, group email, or internal teams; attach supporting documents to disputes in SAP Dispute Management. 

• Apply correct reason codes and update dispute fields per standard desktop procedures. 

• Validate customer deductions (non-Level 0) against supporting documentation to determine legitimacy. 

• Follow standard processes for issuing credits to resolve Level 0 deductions. 

• Should have knowledge in PowerBI to extract reports to collect invoice-level, material-level, and profit center data for deduction resolution. 

• Clear valid deductions through Vistex claim processing and link deductions to related credits or claims. 

• Route planned deductions with missing or incorrect trade promotion data to the Trade Promotion team. 

• Request approvals from customers for unplanned deductions and issue credit memos or GL write-offs upon approval. 

• Create chargebacks for invalid deductions after obtaining customer authorization and route to collections. 

• Accurately document all actions and updates within SAP Dispute Management, including dispute status changes. 

OSD (Over, Short, Damaged) & Exception Handling 

• Process OSD tickets and create corresponding debit/credit memos as per procedure. 

• Approve or reject OSD requests and escalate exceptional scenarios (e.g., recall, acquisition, divestiture). 

• Process deductions for complex or non-standard business situations. 

Credit & Rebill / Reversal Processing 

• Create manual credit and debit memos as required. 

• Execute reversals of cash applications and credit/debit offsets per policy. 

• Perform invoice credit and rebill using SAP transaction VF11. 

• Submit chargeback tickets for high-end customers and move planned OSD credits into agreements accordingly. 

Reporting, Auditing & Compliance 

• Generate and analyze deduction and dispute reports as required. 

• Conduct reserve and lag analysis; prepare corresponding journal entries for reserve adjustments. 

• Perform regular audits, including credit memo, claim audit (SOX compliance), and team output quality checks. 

• Manage and respond to both internal and external audit requests; provide validated audit support documentation. 

• Maintain and update customer database with relevant customer-specific data. 

Productivity & Prioritization 

• Manage daily task prioritization and productivity tracking in accordance with the Policy and Procedures Manual. 

• Process and approve check requests as required. 

• Maintain high accuracy and compliance with desktop procedures in all activities. 

Documentation & Master Data 

• Ensure bills of lading are scanned and indexed in SAP; follow up on missing documents. 

• Maintain up-to-date customer master data and documentation related to deductions and disputes. 

Broker Agreement Management & Support 

• Manage broker payment processes including commission calculations(including secondary sales commission), ACH/check setups, PO monitoring, and EDI/PDF invoicing. 

• Review, approve, or reject broker agreements and audits as per internal controls. 

• Respond to and resolve escalated broker inquiries related to commissions and account setups. 

• Maintain and update the broker determination table manually or via RPA; act as escalation point for related decisions. 

• Monitor broker-related sales orders and resolve missing broker assignments. 

• Manage broker master data through MDG and ensure data consistency across systems. 

• Process monthly brokerage settlements, terminations, and lump sum allocations . 

• Generate and review broker-related reports including month-end summaries, open order status, and performance KPIs. 

Trade Agreement Lifecycle Management 

• Manage and review trade agreements, including those with negative balances, and determine necessary accrual adjustments or fund returns. 

• Coordinate trade agreement rollover processes and support exception scenarios (e.g., acquisitions/divestitures). 

• Collaborate with Sales and Finance to settle agreements monthly and communicate margin return opportunities. 

• Generate and analyze reporting comparing open agreements, cleared deductions, and remaining accruals. 

Deduction & Accrual Collaboration 

• Review trade-related deductions from the Deductions team and determine proper course of action using Vistex. 

• Propose actions to Sales for open agreements based on deduction trends and balances. 

• Provide agreement-specific insights and documentation for deduction resolution and audit support. 

Request for Trade (RFT) Oversight 

• Track and manage all incoming RFTs, ensuring documentation is saved for SOX compliance. 

• Analyze and validate RFTs before routing for customer approval; approve or reject RFTs based on contract terms. 

• Serve as point of escalation for Sales-related RFT queries. 

• Prepare and analyze trade expense reports, trade database outputs, and normalized reporting for Finance, Sales, and Controllers. 

Audit & Compliance 

• Provide documentation and responses for internal and external audits, including support for SOX requirements. 

• Review and approve audit-related submissions for broker and trade data. 

• Maintain audit trails for all trade and broker transactions, decisions, and communications. 

Reporting & Analysis 

• Generate weekly/monthly trade and broker reports: volume, productivity, open balances, settlements, accrual movement, and exceptions. 

• Oversee all RPA reporting and updates; resolve any automation issues. 

• Present trade expense and program analysis to Finance, Sales, and Business Unit stakeholders. 

Qualifications we seek in you! 

Minimum Qualifications 

• B Tech or Graduate/ Post Graduate degree in Accounting, Finance, Economics, or similar field.  

• Relevant years of experience in Order to Cash and AR domain. 

• Strong analytical skills and ability to work with complex data. 

• Excellent attention to detail and problem-solving abilities. 

Preferred Qualifications/ Skills 

• Demonstrates ownership of responsibilities, self-reliance, resourcefulness, a proactive approach, is a mentor to team members, and effectively manages a team. 

• Strong interpersonal skills, with the ability to be both collaborative and inclusive within a team environment. 

• Proficient in Microsoft Office - Excel, PowerPoint, and Word. 

• Strong communication skills with ability to express ideas and recommendations clearly and succinctly. 

• Ability to multi-task and prioritize items with specific time constraints. 

• Ability to adapt to business' changing needs. 

• Client focused mindset with proven ability to respond quickly to internal and external client requests. 

Supply Chain: 

• In-depth knowledge of all non-trade deductions such as shortages, damaged deliveries, Invoice errors etc., and Invoice to Cash processes - Collections, Cash applications in CPG, or food industry. 

Preferred Qualifications/ Skills 

• Proficient in ERP systems (SAP) 

• Hands on experience in Python, Power BI/ Tableau, and SQL will be an added advantage. 

• Excellent communication/ interpersonal skills. 

Attitude and Aptitude: 
 

• Exhibits adaptability, integrity, respect, and teamwork. 

• Proactive, detail oriented, approaches work with a commitment to quality, and problem-solving skills. 

• Exhibits leadership traits. 

Why join Genpact?  
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation   
• Make an impact – Drive change for global enterprises and solve business challenges that matter  
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities   
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day   
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress   
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.