Lead Security Officer - Full Time (Overnight) - Harrah's Gulf Coast

POSITION:                  Security Officer Lead DEPARTMENT:          Security REPORTS TO:            Security Shift Supervisor/Manager   

Job Summary:

Protects the assets of the company and provides a safe environment for employees and guests. We take pride in living our values of Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day.  Our mission “We inspire grown-ups to play” is our foundation in each department that provides exciting guest and team experiences which builds loyalty with our guests and helps our team members build lasting careers. 

Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Roles And Responsibilities:

• Enforce company security regulations including but not limited to:
• Make and conduct chip fills, marker transfers and sensitivity key escorts
• Provide first aid including CPR when necessary
• Assist with lost and found
• Conduct interviews, investigate and document all applicable incidents
• Write reports as needed
• Act as a role model always presenting oneself as a credit to Harrah’s Gulf Coast
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Enforce Project 21 policy and procedures by monitoring area for underage gamblers. 
• Suggests players in Caesars Rewards, Caesars Rewards App, Play by CR, and Caesars Rewards Visa. 
• Suggests products, services and experiences to guests. 
• Respond calmly in crisis and stressful situations
• Make rational decisions when handling guest and employee issues
• Must be able to physically restrain individuals when a condition of arrest exists
• Able to suggest Caesars Rewards Loyalty Program to guests
• Suggest products, services and experiences to guests 
• Responsible for assisting in the efficient operation of the Security Department on assigned shift, in accordance with the company’s established policies, procedures and controls and the safety and wellbeing of guests and fellow employees. 
• Resolves customer complaints regarding security and takes action to resolve complaint.
• Investigates various incidents that concern the welfare of the hotel/casino. 
• Reviews and approves all documents as needed.
• Investigates issues pertaining to poor service and make recommendations to improve service. 
• Maintains service standards for security staff. 
• Takes action to correct any deficiencies in standards. 
• Communicates service standards to security officers and also trains officers to perform to standards and also holds security officers accountable for achieving standards. 
• Maintains inventory of supplies as needed. 
• Instructs, trains, and monitors officers in numerous daily duties, including customer and employee relations, report-writing, procedures in handling company funds, crisis and crowd control.
• Reviews and approves recorded time worked in accordance with schedules. 
• Assists with interviews for security staff. 
• Prepares employee schedules and necessary paperwork when necessary. 
• Assists with scheduling of shift. 
• Coordinates the Security Department’s activities with Law Enforcement authorities and arranges for training classes as required. 
• Develops and maintains relationships with employees and other departments. 
• Provides assistance to all other departments as required.
• Perform other duties as requested by the Security Manager
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Other duties as assigned 
• Challenging guest interactions 
• Appropriately handles active threats
• Assist with evacuation procedures
• Protect the transfer of money, chips and company assets
• Provide a safe environment for our employees and guests
• Give directions and escort guests and employees as needed
• Represent the company and its property to ensure all casino regulations are upheld at all times
• Patrol all sections of the casino and property

Qualifications:

• Must be able to acquire and maintain a Mississippi Gaming Permit issued by Mississippi Gaming Commission
• Must be able to work varied shifts including weekends and holidays
• Must possess strong interpersonal and communication skills
• Must pass a drug test
• Previous guest service and security experience are desirable 
• Must be at least 21 years of age
• Must have and maintain a valid Driver’s License
• Must be able to get along with co-workers
• Maintain knowledge of current property events, promotions and attractions
• Comfortable working in a fast paced, dynamic environment.
• Ability to work effectively in a team setting and independently. 
• Must present a well-groomed appearance. 
• Must adhere to uniform/appearance requirements
• Must be able to complete and pass multiple online training classes
• Proficient in Microsoft Word and Microsoft Excel preferred
• Proficient in writing security reports
• Proficient in locating, reviewing and saving video coverage related to incidents
• Proficient in Security Dispatching
• Ability to appreciate and be friendly with all Harrah’s Gulf Coast team members who are of various ethnic and cultural backgrounds.
• Able to accept direction of Senior Leadership. 
• Must be maintain CPR/First –aid certification
• Must possess skills in investigation
• Proficient knowledge of gaming regulations and company internal controls.
• Previous Security experience is preferred. 
• Excellent written and oral communication skills are required. 
• Must have excellent supervisory and interpersonal skills. 
• Must possess excellent customer and employee relations’ skills. 
• Must be able to obtain Alcohol Awareness, First Aid and CPR certifications. 
• Must be able to work any day of the week and any shift. 
• Must be able to work beyond assigned shift hours when needed, and attend training sessions and/or meetings at any time.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.

Physical, Mental & Environmental Demands:

• High school graduate or GED is required
• Able to read, write and speak English sufficiently to perform job
• Ability to tolerate cigarette and cigar smoke
• Responds to visual and aural cues
• Required to work indoors and outdoors in varied weather conditions
• Must be able to maneuver to all areas of the casino including the stairwells and elevators
• Able to tolerate a loud and noisy environment
• Able to stand and walk for extended periods
• Able to sit, stoop, reach and bend
• Able to lift 50 pounds
• Must be able to remember specific details of incidents and persons
• Must be able to work at a fast pace and stressful situations
• Must be able to physically restrain adults in excess of 200 pounds.
• Must be able to respond calmly in crisis and stressful situations.
• Must be able to work independently.
• Must be able to make rational decisions when handling guest and employee issues.
• Must be able to see and, also, remember the specific details of incidents and persons.
• Must be able to give court testimony when necessary and write detailed reports.
• Responds to visual and aural cues.
• Primary Location: Harrah’s Gulf Coast 
• Work Locations: 280 Beach Blvd Biloxi, MS 39530
• Organization: Grand Casinos of Biloxi, LLC.

Employee Status: Full Time / Part-Time

Union: No 

Harrah’s reserves the right to make changes to this job description whenever necessary.