Executive Administrative Assistant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This is an exciting global role for a hard-working and highly motivated individual looking to progress their career at American Express. The role will give you exposure across a new global organization of 1,000+ colleagues, responsible for driving capabilities, digital initiatives and transformation within Global Servicing, reporting to SVP, Servicing Capabilities & Innovation.  

The Servicing Capabilities & Innovation (SC&I) team consists of talented operations and enablement colleagues from around the world who empower and enable the growth of American Express. This team brings the GS vision to life by collaborating, innovating, and developing valuable, scalable solutions, and balancing the needs of customers, colleagues, and shareholders. SC&I oversees the GS Gen AI strategy as the team explores expanding use cases and serving as a critical partner with the Technology, Risk and Capabilities teams to bring Gen AI to life in ways that will best serve colleagues and customers.  

Job Responsibilities:

• Provide executive administrative support to the SVP of Servicing Capabilities & Innovation, collaborating closely with exec offices across GSEC and GS.  
• Manage, organize, and serve as a gatekeeper to a complex and dynamic calendar, coordinating across global time zones with senior level executive offices. 
• Manage travel itineraries and arrangements (domestic and international) including air, hotel, transfers, and agendas, coordinating with other travelers where applicable - while adhering to American Express policies, travel allowances, and restrictions. 
• Ensure timely preparation and processing of both payroll and expense reports/invoices, including submissions review and monthly processing. 
• Organize virtual and in person business meetings/calls, making all necessary arrangements, including booking rooms, arranging for required audio, video, catering and other logistical support/tools as required. Manage cross-time-zone dynamics and arrange for external attendee security clearances, coordinating with remote office contacts as required. 
• Assist with special events and initiatives designed to improve the culture, teamwork, and colleague engagement of the organization, including team building, community service, learning and social events. 

Required Skills:

• 4+ years of prior experience as an Executive or Administrative Assistant supporting a Senior Executive and leadership team 
• Experience supporting large, globally dispersed organizations (300+) is preferred and a plus. 
• Proficiency in all Microsoft Office applications (Outlook, PowerPoint, Excel, Word) as well as other relevant systems, e.g. payroll, expense management, travel, purchasing, and video conferencing; comfortable adopting new technology. 
• Highly proficient in calendar, travel, and expense management. 
• Ability to work effectively under pressure without losing composure or professionalism. 
• Ability to work effectively with minimal supervision; self-motivated and able to prioritize workload independently.
• Salary Range: $24.05 to $48.10 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.