Director of Operations WMSS - Remote Services

I. Job Summary

Directs all aspects of designated line of business for Sustainability and Environmental Services (SES). Responsible for the management of business unit, related profit and loss, budgeting, business development, strategic planning, and oversight and management of personnel responsible for day-to-day operational execution, customer service, quality control and other tasks deemed necessary.

The position is layered by the complexity of the environmental business and customer operations, the maturity of the business, revenue responsibility and expected revenue growth. Responsible for $70 to $200 million in revenue and $3 to $10 million in EBIT with targeted annual growth based on industry conditions.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Accountable for the development and maintenance of a safety conscious organization while providing oversight to ensure a safe work environment that complies with all regulatory requirements related to health, safety and the environment.
• Develop and implement the long-term strategic plan for specified line of business (LOB), creating differentiation and ensuring the team will meet aggressive growth goals.
• Actively involved in the sales process by partnering with National Accounts, Business Development and Areas to develop compelling value propositions, new business models or organic growth for new and existing customers.
• Provides technical expertise in the development and implementation of sales and marketing strategies with a focus on cost-effective, practical solutions.
• Responsible for the successful management of operations, related issues and enhancements through regular interaction with project managers, operating team and vendors.
• Manage the financial performance of LOB to ensure achievement of profitability goals. Oversees profit/loss, receivables, pricing, invoicing, budgeting and related accounting activities.
• Develops annual budgets, long-range strategic plans, and ensures through management levels the execution of internal growth targets and associated management reporting.
• Responsible for the initial and re-negotiation of contracts with customers and vendors. Participate in quarterly and/or annual business review with customers.
• Actively interfaces with WM Market Areas and Districts to ensure core services are properly maintained.
• Ensures best practices and lessons learned are developed and suitably implemented across the organization to maximize efficiencies, extend the life of assets and produce consistent results.
• Assists in the development of Managers and operating team while ensuring personnel training has been completed and properly documented and all applicable WM policies, procedures, and programs are implemented as required.
• Conducts periodic safety meetings and safety/regulatory inspections.
• III. Supervisory Responsibilities
• The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:
• Direct supervision of approximately 3 or more full-time management level employees.
• Indirect supervision of approximately 30 to 50 full-time employees.
• IV. Qualifications
• The requirements listed below are representative of the qualifications necessary to perform the job.
• Must live and work in the U.S. 
• A. Education and Experience
• Education: Bachelor's Degree (accredited) in Business, Engineering, Environmental Sciences or related field, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Experience: Ten (10) years of previous experience managing large projects, growing a business and leading people (in addition to education requirement).

1. B. Certificates, Licenses, Registrations or Other Requirements
2. C. Other Knowledge, Skills or Abilities Required
3. V. Work EnvironmentListed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• None required.
• Excellent communication skills, both oral and written.
• Well-organized, able to meet deadlines and maneuver through sales and contracting negotiations.
• An entrepreneurial skill set is highly valued with the ability to creatively achieve stretch goals and provide value to customers.
• Required to use motor coordination with finger dexterity (such as keyboarding, etc.) part of the work day;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) occasionally;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements part of the workday;
• Normal setting for this job is: office setting, project sites/outdoors.

Some travel will likely be required initially.

The expected base pay range for this position across the U.S. [or Canada as appropriate] is $146,190 - $185,000.  This range represents a good faith estimate for this position.  The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click “Apply”.

ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real Id

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative.  This position may require the successful candidate to travel by air for business reasons, or service federal property.  Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.