Auto Liability Claims Specialist 2 (Claims Specialist, Office of Risk Management)

About Us: 

The Ohio Department of Administrative Services (DAS) takes great pride in its work to support the priorities of the DeWine-Tressel administration to ease access for those doing business with the state, secure state data and technology resources, and create efficiencies for our state government partners while keeping costs in check. 

DAS is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions. DAS program areas serve our Ohio government customers, which in turn directly serve the interests of Ohioans. We help procure goods and services, deliver information technology and mail, recruit and train personnel, promote equal access to the state workforce, lease and manage office space, process payroll, print publications, and perform a variety of other services. 

The Administrative Services Division encompasses the Director's Office, which sets strategic directions for the agency, and offices that provide agency management and support services. 

The Office of Legal Services supports the mission of DAS by providing services to advance and protect the legal responsibilities and rights of the department through the development of solutions designed to minimize legal liabilities. 

Within the Office of Legal Services is the Office of Risk Management, which provides comprehensive risk management programs and services to all state agencies, boards, and commissions, as well as the judicial and legislative branches of state government. Risk Management is responsible for the administration of self-insurance and private insurance programs protecting the assets and liabilities of the State of Ohio.

What You'll Do: 

Under direction of Risk Claims Manager & Risk Administrator, processes & adjusts catastrophic & complex multi-line vehicle & non-vehicle property damage & bodily injury claims: 

• examines, processes, and adjusts all assigned liability claims and claim files (e.g., property damage, bodily injury, litigation and subrogation) according to rules, regulations, guidelines and established agency policy and procedures and Ohio Revised Code;
• processes claim documents in timely and accurate manner; 
• analyzes data and uses sound judgment to establish case re-serves; 
• evaluates claims and negotiates monetary settlements and identifies potential defense strategies; 
• performs ongoing review of liability insurance law and revisions. 

Investigates complex liability claims including catastrophic bodily injury cases:  

• obtains information from claimants via telephone, written form and/or in person; 
• answers inquiries from claimants and attorneys concerning claim processes; 
• contacts physicians regarding medical information, claimants regarding lost wages and attorneys,  body shops and insurance companies for policy and claim related information; 
• authorizes vehicle rentals; 
• assigns independent adjusters and salvage companies; 
• recovers monies for losses to state-owned equipment for damages sustained in not-at-fault accidents.  

Maintains accurate and complete electronic claims files:  

• ensures all pertinent information is in file to support payments and future audits; 
• updates claim information electronically, prepares vehicle liability reports concerning various activities.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

-48 mos. exp. in processing insurance claims which included 12 mos. exp. in catastrophic property & casualty claims. 

-Or completion of undergraduate core coursework in business, public administration, or related field; 24 mos. exp. processing property, liability & subrogation claims which includes 12 mos. in catastrophic property & casualty claims. 

-Or equivalent of Minimum Class Qualifications For Employment noted above. 

Job Skills: Claims Examination

Hourly wage is expected to be paid at step one of the pay range associated with the position for candidates who are new employees of the State of Ohio. Current employees of the state will be placed in the appropriate step based on any applicable union contract and/or requirements of the Ohio Revised Code.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.