Learning and Development Coordinator

Company Description

Novotel Sharjah Expo Centre, the first-established Novotel hotel in the city, is located next to Sharjah Expo Centre, close to Dubai, with convenient access to Sharjah's major business & leisure hubs. The wide choice of rooms, with a panoramic view of Mamzar Lagoon, offers each guest the freedom to experience their stay to the maximum. The hotel offers two great restaurants, including Tahi Arabic restaurant.

We have an excellent team with diverse background, education and skills making it a comfortable working environment.

Job Description

Key Responsibilities:

Your main areas of responsibility will include but are not confined to:

• Support the Management team in creating and implementing L&D related activities
• Conduct orientation training sessions for new team members, ensuring that the material is regularly updated as required.
• Organise and prepare all new starter packs for new heartists.
• Assist in the planning and scheduling of training programs, workshops, and focus groups.
• Coordinate logistics for training sessions, including booking through our internal system - INES Platform, arranging materials, and managing registration.
• Maintain and update training materials and resources.
• Ensure that all training materials are accessible to the relevant parties.
• Conduct orientation training sessions for new team members, ensuring that the material is regularly updated as required.
• Collaborate with department heads and managers to identify training needs within their department and the organisation at large.
• Design and develop training content and materials, including presentations and job aids.
• Collect feedback from training participants to assess the effectiveness of programs.
• Evaluate training program outcomes and recommend improvements.
• Generate reports on training activities and attendance for management review.
• Assist management with probation/performance reviews and appraisals.
• Maintain training records and ensure compliance as per Accor requirements.
• Compliance with Health and Safety guidelines, training and legislation.
• Exhibit and oversee impeccable grooming standards through random Inspections.
• Instruct individuals in both face-to-face and telephone communication skills, emphasising a professional and courteous demeanour.
• Assist the People & Culture manager whenever required.

Qualifications

• Previous experience in training coordination & heartist development.
• Outstanding communication and interpersonal skills.
• Proficiency in using learning management systems (LMS) & e-learning tools.
• Attention to detail and ability to work independently.
• Strong computer skills, including proficiency in Microsoft Office.

Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS