Senior Client Delivery Manager

General Information

Job Title Senior Client Delivery Manager City Singapore Country Singapore Division Client Services Department Client Delivery

Description

Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.
We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Temasek, Standard Chartered Ventures, Molten Ventures, Eurazeo, Intesa Sanpaolo, Nyca Partners, JPMorgan Chase Strategic Investments, and more. We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. We've been named in the IDC list of top 100 fintechs, and the Singapore HR Awards awarded us Gold and Silver for our workplace culture and employee experience. 
The Senior Client Delivery Manager plays a pivotal role in orchestrating the successful delivery of client projects. You will own client programmes end-to-end, ensuring projects are delivered to scope, on time, and with exceptional quality, while building trusted relationships with senior client stakeholders.You will work cross-functionally with Engineering, Product, Commercial and Legal teams, acting as the central point of accountability for delivery success.
Duties

• Lead complex Vault implementation programmes for mission-critical banking and payments systems.
• Act as the primary point of contact for senior client stakeholders, ensuring alignment and satisfaction throughout the Vault implementation programme. 
• Build trusted advisor relationships with key clients and stakeholders, acting as the deputy for the Regional Delivery Director and serving as a primary escalation point to ensure successful program execution.
• Take ownership of the end-to-end delivery of Vault implementations, including scope, planning, and risk management. Follow and improve upon the prescribed delivery methodology in collaboration with the team.
• Drive governance: maintain project status, financials, reporting, and steering committee updates for the Vault implementation.
• Anticipate and resolve delivery challenges, escalating where necessary to protect Vault implementation programme outcomes.
• Demonstrate strong contractual awareness by ensuring commercial agreements are clearly defined, agreed upon, and delivered in line with all obligations.
• Partner with Commercial, Product, and Engineering teams on opportunity scoping, change requests, and continuous improvement of delivery practices.
• Lead and motivate cross-functional teams, fostering collaboration, accountability, and performance.
• Conduct retrospectives and continuous learning to improve delivery standards.

Requirements

Essential

• Strong commercial and legal acumen, with the ability to contribute to and interpret contractual commitments.
• Proven track record of delivering complex, large-scale technology implementation programmes for banking clients.
• Proven expertise in managing the delivery of multiple mission-critical systems, including complex data migration and architectural changes
• Actively mentor and guide junior team members, fostering their professional growth and development.
• Proven ability to plan and manage complex core banking change programs, with a deep understanding of key interdependencies.
• Demonstrable experience in building strong client relationships and managing stakeholders, with the ability to act as a trusted advisor and influence at the executive level.
• Demonstrable ability to balance commercial objectives, delivery quality, and client satisfaction with a solid understanding of accounting principles for fixed-priced and T&M contracts, including revenue recognition.
• Skilled in financial management, issue and risk management, and change control for large-scale programmes.
• Skilled in collaborative problem-solving and conflict resolution, with a focus on understanding diverse perspectives.
• Experience across different delivery frameworks, including agile and hybrid models.
• Confident communicator with excellent facilitation, negotiation, and problem-solving skills.
• Ability to lead distributed teams across multiple geographies and client locations.
• Travel within the region will be required when necessary. 

Desirable

• Core Banking Transformation experience. 
• Expertise in managing complex core banking change programs from either a software vendor or financial services provider perspective.
• Experience in data migration. 
• Experience working in multi-phase, multi-stream programmes with global stakeholders.
• Knowledge of the banking regulatory framework for your region.
• Comfort operating across different cultures and regions.

Benefits

• Highly competitive salary
• Bonus incentive
• Healthcare
• 25 days holiday and public holidays
• Competitive maternity and paternity leave
• $1,500 SGD per year flexible spend benefit 
• All the latest tech you need
• A talented and experienced team as your colleagues
• An environment where we encourage learning and progress

Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal-opportunity employer and value diversity at our company. We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description.