Customer Deal Desk Specialist- Bilingual- English/French

The Customer Deal Desk (CDD) Specialist leads and manages the contracting process end-to-end for strategic, complex transactions that meet regional criteria requiring CDD involvement. The Customer Deal Desk team is responsible for supporting the North American sales teams from Enablement, Quoting, Approvals, contracting through to Booking and Provisioning as part of the Quote to Cash process. The CDD Specialist will report to the Manager, Customer Deal Desk and will be responsible for providing high quality, responsive support to Oracle’s North American Sales teams. 

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Career Level - IC3

The Customer Deal Desk (CDD) Specialist creates, validates and processes contract documentation using Oracle's standard document templates, a set of contract options and in accordance with Oracle's policies and business approvals, in response to requests received from Sales.  The CDD Specialist sets the overall direction for his/her assigned managed deal(s) and is responsible for the successful execution of the contracting process, ensuring consistency and adherence with Oracle strategy, commitments and goals as well as compliance with Oracle policies and procedures. The CDD Specialist facilitates and co-coordinates discussion amongst Sales and multiple Oracle functional stakeholders (i.e. Collections, RevRec, Finance, Legal, OFD, Business Practices, Migrations, Order Management, etc.) to reach agreement on contracting terms in order to solve complex contracting and quoting scenarios and meet the specific needs of their assigned FBE (Facilitated Buying Experience) deal(s).

Desired Skills:

• Strong communication, interpersonal, and analytical skills with ability and desire to provide excellent customer-service to internal customers.
• Act with a sense of urgency in a dynamic environment.
• Must be organized, detail oriented, flexible, and able to prioritize multiple projects with short deadlines independently or with minimal supervision.
• Experience leading successful direct partner and client communications.
• Knowledge of Contracts/Contract Negotiations
• Project management experience
• Proactive approach, team player, with positive and “Can Do” attitude.
• Results-orientated with critical problem-solving skills.
• Good PC skills, esp. in Word/Excel
• BS Degree preferred.
• Full fluency in English and French- Highly preferred

Range and benefit information provided in this posting are specific to the stated locations only

CA: Hiring Range in CAD from: $50,600 to $110,500 per annum.


Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Career Level - IC3

This role will be working on a regular basis with colleagues around the world. To support this collaboration, knowledge of English is required for this role. Proficiency in French is required for candidates residing in Quebec, otherwise it is considered an asset.

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Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.