Enrollment Analyst -Health and Benefits Analyst (APAC)

As an Enrolment (Data) Analyst within the H&B, you will be part of a team supporting our Asia Pacific clients in enrolment of benefits and data validation.

The ideal candidate will be detail-oriented and have excellent data manipulation skills.  Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and customer support / management skills.

You will have the opportunity to:

    Enhance your technical knowledge of benefits plans around the world
    Enhance data, process and project management skills

Key Activities

    Data Management

    Collect, validate and clean benefits enrolment and eligibility data
    Assist with enrolment processes and ensure beneficiary data is updated
    Track and monitor ID cards
    Resolve client queries
    Support contract renewal activities in the context of membership / census listing provision and reconciliation 
    Support interactions between clients, WTW and insurance vendors

Performance Objectives:  These relate to the Willis Towers Watson scorecard and objectives for the role

Excellence

    Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients 
    Perform data validation and processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes 
    Significant attention to detail and excellent data manipulation skills 
    Provide input on product and process improvements
    Support continuous improvement initiatives
    Compliance to process, regulatory and legal requirements

People
    Build relationships internally and collaborate effectively on teams both in the office and virtually across regions
    Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices

Clients
    Work with Team Leader to ensure that each task (or case) meets the timeliness and quality measures.
    Respond to all requests and communications effectively and efficiently
    Increase efficiency within teams by identifying ways to improve processes
    Work with H&B consultants and servicers to provide high quality service
    Coordinate with insurers to provide timely and accurate status updates of enrolment, etc…
    Support interactions between clients, WTW and insurance vendors

Financial
    Meet productivity goals 
    Maintain accurate time records

The Requirements

    Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or business
    2-5 years’ work experience either in an insurance company or an outsourcing company doing healthcare processes (eg claims, enrolment)
    Previous benefits or insurance experience a plus
    Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
    Experience with data entry, validation and manipulation (advanced Excel skills are essential)
    Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose 
    Ability to ask the right questions and seek help where appropriate
    Sense of accountability; owning one’s work and taking pride in it
    Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate 
    Structured problem solving and analytical thinking 
    Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition 
    Strong client service orientation 
    Strong client relationship, interpersonal and team skills
    Proficiency in English required, good written and communication skills
    Able to work shift hours

WTW is an Equal Opportunity Employer