Customer Success Associate - Norwegian

About Mynt

Mynt is an all-in-one corporate card and spend management solution, on a mission to fundamentally change business banking forever. Our digital software, coupled with corporate cards and payments infrastructure, eradicates manual administrative tasks relating to spending for businesses. Mynt is experiencing huge growth in the Nordic markets, serving over 16,000 business customers. We have recently secured substantial funding to support our continued expansion in Sweden and internationally.

Mynt is a tech-first company with a product-oriented mindset, empowering teams to create innovative solutions to complex problems. We are a licensed e-money institution, card issuer and payment processor under the supervision of the Swedish Financial Supervisory Authority.

Today, Mynt is a well-capitalised company with accelerating revenue growth and a strong presence across the Nordics. We have established key partnerships within banking, ERP, fleet and mobility - and our solutions are now live in all Nordic countries. Examples of partners include Fortnox and Nordea, with more collaborations underway.

Joining Mynt means contributing to creating an exceptional product and company. We seek passionate individuals who thrive in a fast-paced environment, prioritizing customer value. With around 75+ employees (and growing fast), we plan to further expand our team to support our growth.

About the role

Mynt is currently looking for a Norwegian speaking Customer Success Associate to join our growing team. You will have a central role in expanding Mynt and work closely with our business partners and operational teams in order to expand Mynt on the Norwegian market.

You will be involved in the day-to-day operations of the business, interact with our customers, and deliver top-notch service. You will work with different projects for the Norwegian market where you will research and conduct market analysis to support decision making. You will be a part of the Customer Success team located in Stockholm and have a central role of the team to understand our product and offering. Alongside this you will have different projects to support the launch in Norway.

This is a full-time position and you will report to the Head of Customer Success, Mathilda. The role will be located at our office in Stockholm.

What you’ll be up to:

• Help onboard and support our customers
• Build strong relationships with our partners
• Be 2nd line support to our partners
• Together develop and improve ways of working with customer satisfaction
• Structure your own work and help develop our processes
• Help our customers use Mynt at full potential, with everything from integrations, best practice to training opportunities
• With time also help onboard new colleagues

What you bring to the table:

• Passion for customer care and customer service
• Passion for helping businesses grow and curiosity about the tech industry
• Highly effective and professional communication skills in written and verbal communication
• Fluent in Norwegian, Swedish and English
• Bonus points if you have a technical background or experience in IT support, as you may also handle occasional technical inquiries

What we can offer you:

• Be part of an amazing team in a fast growing scale-up
• Work closely with a fun high performing team
• Great compensation model and career path
• A chance to shape your own development and responsibilities based on your passion and interest

The position will be filled as soon as we find a suitable candidate. Please reach out to us as soon as possible if you believe this for you!