Job Location: Singapore

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

The role of the Logistics Manager is aimed to lead and optimize logistics operations across Southeast Asia (SEA). Based in Singapore, the role is responsible for managing end-to-end logistics activities including deployment, transportation, customs clearance, warehousing, and distributor coordination. This role plays a critical part in ensuring product availability, quality, and cost efficiency across the SEA Cluster. The role works closely with the Customer Service, Planning, Marketing, Trade Marketing, and Sales teams, supporting them by ensuring the right stock, shelf life, quantity, and timing.

Main Responsibilities:

Develop and execute SEA logistics strategy, ensuring optimal network resources to support business needs
Lead warehousing strategy and tender process to implement a unified solution that minimizes risk and enhances operational efficiency
Define import strategy and manage 3PLs, agents, and vendors to improve shipping performance and business value
Co-lead cost-to-serve reviews with Customer Service; establish KPIs and reporting for functional governance
Oversee logistics costs and KPIs to align with budget targets, including warehousing, import, distribution, and 3PL-related expenses
Manage credit/debit transactions with distributors and vendors, covering both commercial and logistics-related compensations
Control forward and reverse billing processes for distributors and customers
Monitor vendor costs for compliance; provide regular summary reports to support decision-making
Analyze budget overspend, conduct root cause analysis, and implement corrective actions
Drive cost-saving initiatives and operational efficiencies, collaborating with distributors on inbound/outbound improvements
Conduct periodic business reviews and performance assessments with key vendors and 3PL partners
Support annual supply chain budgeting and seasonal reviews
Ensure logistics processes comply with Group guidelines (e.g., Inventory Counts, FEFO/FIFO, Returns, Destructions)
Manage 3PL performance, including KPIs, reviews, and cost control
Ensure stock consistency at batch level through effective inbound, storage, handling, and outbound processes
Coordinate repacking activities with 3PLs to ensure timely execution
Oversee stock deployment from plant to market, optimizing transport efficiency
Ensure functionality of logistics IT tools; manage system improvements, tickets, and EDI integration
Supervise order flow for LRD market, ensuring efficient import/export operations
Conduct regular audits to ensure partner compliance with Group Quality and Safety standards
Set internal targets for continuous improvement using benchmarking and creative problem-solving
Monitor and improve KPIs and cost efficiency across internal and external teams
Foster team development through coaching, training plans, growth and development initiatives
Identify opportunities to focus on value-added activities, provide necessary tools and resources to support team performance

Who we are looking for:

University degree in Supply Chain or a related field
Extensive knowledge of supply chain and logistics operations, including third-party logistics (3PL), distributor management, direct market operations, transportation, warehousing, and inventory management. Proven experience in cold chain logistics
Experience working in multi-SKU environments such as manufacturing, retail, or fast-moving consumer goods (FMCG), with exposure to multi-country operations
Strong understanding of customs clearance processes, free trade agreements, and import/export regulations
Advanced proficiency in logistics and supply chain systems, including reporting methodologies
Solid understanding of customer service, planning, and KPI management
Demonstrated ability in project management and data analysis
Adaptability and proactiveness in responding to business changes, with a flexible and timely approach to action
Strong analytical and numerical skills, with commercial acumen and the ability to interpret and communicate complex data effectively
Effective presentation and communication skills, with the ability to engage across all levels of the organization
Collaborative and creative problem-solving mindset, with a focus on innovation
Global perspective, with the ability to operate across diverse markets
Proven experience in team leadership and people management
Technical proficiency in relevant systems and tools, including advanced Excel skills, SAP ECC, and Power BI

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.

Logistics Manager, SEA