Qualifications

Minimum requirements:
- Education & Language
- Diploma/Degree and Above
- English proficiency B2 CEFR level or higher (verbal and written)
- Fluent in Mandarin or Cantonese (verbal communication required)
Experience
- Minimum 1 year experience as a Team Managing experience a BPO/Contact Centre Environment.
- Preferably exposure to a similar e-commerce/marketplace industry in a BPO environment
Skills & Competencies
- Strategic thinker with strong analytical and creative problem-solving skills
- Passion for ensuring an excellent user experience
- Have good organizational and coordination skills as well as the ability to withstand pressure.
- Possess strong organizational and coordination skills, the ability and methods to effectively motivate the team
Work Requirements
- Must be able to work in office at Medini 9, Iskandar Puteri, Johor, Malaysia

Responsibilities

Responsibilities:
- Provide mentorship, guidance and career development to members of your team
- Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
- Team management responsibilities for a market team, whilst also serving as a cross functional and a global liaison in developed areas of expertise
- Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
- Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions