Director, Operation Excellence

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/.

Job Summary

We are seeking an experienced and dynamic Director to lead our project management team in Life Operations. The ideal candidate will have a proven track record of successfully managing complex projects, driving strategic initiatives, and leading cross-functional teams. This role requires exceptional leadership, communication, and organizational skills to ensure the successful delivery of projects on time, within scope, and within budget.

The Job

• Lead and oversee the project management team, providing guidance, mentorship, and support to ensure high performance and professional growth
• Develop and implement project management strategies, methodologies, and best practices to enhance project delivery and efficiency
• Collaborate with senior leadership and Group Office to define project goals, objectives, and success criteria, aligning them with the company's strategic vision
• Manage the end-to-end project lifecycle, from initiation and planning to execution, monitoring, and closure
• Ensure effective resource allocation, risk management, and stakeholder communication throughout the project lifecycle
• Monitor project progress, identify potential issues, and implement corrective actions to keep projects on track
• Foster a culture of continuous improvement, encouraging innovation and the adoption of new technologies and processes
• Build and maintain strong relationships with internal and external stakeholders, ensuring clear communication and alignment on project objectives
• Prepare and present project status reports, performance metrics, and recommendations to senior leadership
• Anchor system revamp and Operations transformation initiatives of Operations

The Person

• Bachelor's degree in Project Management, Business Administration, or a related field (Master's degree preferred)
• PMP, PRINCE2, or other relevant project management certification
• Minimum of 15 years of experience in project management, with at least 5 years in a leadership role
• Proven experience in managing large-scale, complex projects in banking or insurance fields
• Strong understanding of project management methodologies, tools, and software
• Demonstrated knowledge of Life Operations processes and an interest in latest technology and artificial intelligence
• Excellent leadership, communication, and interpersonal skills
• Ability to think strategically and execute tactically
• Strong problem-solving and decision-making abilities
• Ability to work effectively in a fast-paced, dynamic environment

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.