Field Service Engineer, IC (신입가능)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Title: Field Service Engineer, IC (신입가능)

• Location: Based in Seoul (Suseo) with over 80%+ field visits. Driving required.
• Coverage: includes Seoul, Gyeonggi-do, Gangwon-do
• Clients: Supporting diverse clients across pharma/biopharma, environmental, semiconductor/materials, academia, and government sectors
• Portfolio: Ion Chromatography (IC)

Responsibility

• Provides Timely On-Site Response Or Remote Technical Support To Commercial And Field Service Engineer Team Regarding Application Issues By Identifying, Analyzing, And Solving Complex Hardware, Applications And/Or Software Failures

• Collaborates With Application And Commercial Team To Resolve Customer Issues And Improve Processes.

• Maintains Their Technical Competency Level Servicing New Instrument And Problems By Attending Trainings, Staff Meetings And Remaining Up To Speed On New Products, Markets, Customers, And Competitors

• Develop Materials And Manuals Related To Service Issue

• Receive Customer Service Requests For Installations, Calibrations, Preventive Maintenance And Basic Repairs, And Promptly Contact The Customer To Schedule Services

• Report Daily Activities In Reporting Tool For Accurate Record Keeping, Including Closing Service Calls Upon Completion.

• Maintain Courteous And Knowledgeable Communication With Customers To Ensure Alignment On All Aspects Of The Service Event (Status, Cost, Scheduling, Etc.)

• Maintain Inventory Of Replacement Parts, Return Defective Material In A Timely Manner

Requirements/Qualifications

• Requires A Bachelor’S Degree (Preference : Chemistry, Physics, Biochemistry Or Chemical Engineering Related

• Fields)

• Good Communication Skill With Global Service Team In English.

• Long-Distance Out-Of-Office Work Possible

• Work With Customer Support Remotely From Your Office Or Home