Associate Analyst Systems Engineer

Job Summary

We are seeking a motivated and detail-oriented Systems Engineer to join our IT team. The ideal candidate will play a critical role in maintaining and improving our IT infrastructure by focusing on system patching, onboarding, offboarding, and account access management. This is an excellent opportunity for a technical professional looking to grow their career in a collaborative environment.

Key Responsibilities

System Patching

• Monitor and manage system patching schedules for servers, workstations, and applications.
• Assess, test, and deploy software updates, patches, and security fixes to ensure systems remain secure and up-to-date.
• Troubleshoot and resolve patch-related issues in coordination with other IT teams.
• Maintain detailed records of patch management activities and generate reports for compliance purposes.

Onboarding & Offboarding

• Collaborate with HR and hiring managers to provision new employees with appropriate hardware, software, and access permissions.
• Ensure departing employees are properly offboarded, including disabling accounts and retrieving company-owned assets.
• Maintain and refine onboarding/offboarding workflows to improve efficiency and compliance.

Account Access Management

• Create, modify, and deactivate user accounts across various systems and applications.
• Enforce access control policies to ensure users have appropriate levels of access based on their roles.
• Conduct regular audits of account access to identify and address security risks.
• Respond to account access requests and resolve related technical issues promptly.

General It Support

• Assist with troubleshooting hardware, software, and network issues as needed.
• Document processes, configurations, and solutions in internal knowledge bases.
• Stay current with industry trends and best practices to improve system reliability and security.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 1-2 years of experience in a technical support or systems engineering role.
• Familiarity with operating systems (Windows, macOS, Linux) and patch management tools.
• Basic understanding of Active Directory, group policies, and user access management.
• Strong troubleshooting and problem-solving skills.
• Excellent organizational and communication skills.
• Commitment to maintaining data security and confidentiality.

Preferred Qualifications

• Experience with patching tools (e.g., SCCM, WSUS, or similar).
• Knowledge of IT service management (ITSM) frameworks such as ITIL.
• Familiarity with identity and access management (IAM) solutions.
• Basic scripting skills (e.g., PowerShell, Python) for process automation.