Account Development Manager (ADM) - Existing Clients

As an Account Development Manager at Text, Inc., you will play a crucial role in strengthening and expanding relationships with our existing customers. Your primary focus will be on identifying opportunities for upselling and cross-selling, ensuring clients continue to maximize the value of our solutions while optimizing their plans to meet evolving business needs.

What you'll do:

• Prospect and engage with our existing client base of approximately 40,000 customers to identify upsell, cross-sell, expansion, and optimization opportunities.
• Identify and qualify opportunities to move customers to higher-tier plans or multi-year contracts.
• Educate customers on the value of our solutions, helping them discover new use cases and tailored offerings.
• Experiment with different sales approaches to refine strategies and improve success rates, working in a data-driven manner.
• Work closely with AE and CSM teams to ensure a seamless experience for customers transitioning to upgraded plans and expanded solutions.
• Bring energy and curiosity to every interaction, positioning yourself as a trusted resource for customers looking to get the most out of our offerings.

What we’re looking for:

• Prior experience in sales or customer-facing roles is preferred. The role requires someone who can quickly adapt and contribute. If you have a passion for sales and a strong drive to succeed, this is a great opportunity to grow your career in the dynamic SaaS industry
• Fluency in English, both written and spoken, is essential. You should be comfortable engaging with international clients in a professional business setting
• A determined, results-driven mindset with the ambition to grow into a senior sales role
• Strong communication and relationship-building skills, with a consultative sales approach
• A willingness to learn, adapt, and experiment with different sales techniques to improve success rates
• The ability to identify opportunities and take initiative, ensuring clients receive tailored solutions that fit their evolving needs.
• Experience working with sales tools (e.g. Salesforce, Apollo, G-suite, Recurly, Calendly) is a plus but not required.

What’s in it for you?

• A chance to work with an established customer base of 40,000 clients rather than starting from scratch with outbound leads.
• The opportunity to further develop your sales skills and grow within the Account Development team, setting the foundation for a long-term career in SaaS sales.
• Ongoing mentorship and professional development from experienced teammates and sales leaders.
• A collaborative environment where your contributions directly impact the success of the Account Development team.