Front Desk Associate - Culver City, CA (Full -Time)

Role Title: Front Desk Associate - Full-Time

Location: 8910 Washington Blvd, Culver City, CA 90232

Schedule: Monday - Thursday, 11:30am-8pm PST Friday, 8:00am - 4:30pm PST Saturday (Rotating), 7:30am - 4pm PST

Compensation: $21 - $23/hr.

Manager: Clinic Manager

Role Summary: Ensures hospitable patient member experience at the Tia Clinic, and in collaboration with the care team and Clinic Manager, maintains efficient patient operations.  Actively participates in reporting feedback/suggestions related to patient care, and clinic or front of house process to supervisory staff

Values :

Achieve excellence, with regard to impact over effort

• Be compassionate
• Practice a meritocracy of ideas
• Ownership mentality

Abilities:

• Client service mentality, understanding + ease of practice “hospitality principles”
• Creative problem-solving 
• Process - oriented thinking 
• Conflict Resolution
• Ability to navigate ambiguity
• Enthusiastic, energetic, and friendly disposition despite highly demanding environment
• Ability to maintain composure under stress
• Cross-functional collaboration 
• Interpersonal communication: be aware of other’s reactions and embody empathy
• Proven ability to learn from mistakes, ability to reflect

Skills:

Proficiency in core MS/Google Suite 

• Customer Service skills

Tech-savvy: willingness to learn new technologies and frameworksExcellent verbal and written Communication 

• Strongly adheres to process
• Resourcefulness 
• Highly Organized
• Keen to Detail 
• Self - motivated 

Responsibilities:

Hospitality: Be compassionate and utilize interpersonal communication to execute a hospitable and seamless patient experience

Member Engagement: Compassionately embody the voice of Tia for prospective and existing members and provide excellent client service orientation

Administrative Duties: Have a great ability to prioritize and multitask in a fast paced environment 

Facility Maintenance: Set the bar incredibly high and be keen to detail 

Ad - Hoc Duties: Through cross-functional collaboration, have the ability to execute ad-hoc projects as needed and meet deadlines .

Other Important Details:

• You are available 20-29 hours/week including Saturdays 
• You’re authorized to work in the US
• Tia is an equal opportunity employer

Tia is building a culture of excellence — in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration

Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)

Asking why, then why again — because accepting “this is just the way it is” is not good enough

Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others

A commitment to uncovering talents to unlock “rock star” potential across every individual

Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.

Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.