Associate III, Sales Support (AU)

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Empower Global Commerce—One Order At A Time.

Who We Are

We are the business behind the world’s brands. At Ingram Micro, we’re redefining distribution and shaping the future with cutting-edge technology. Operating in 57 countries and reaching nearly 90% of the global population, we help businesses run better, grow faster, and achieve their sustainability goals. Our people-first culture empowers 24,000+ associates to thrive in a diverse, inclusive, and values-driven environment.

How our team works

The Sales Support team plays a vital role in ensuring seamless order management and customer satisfaction. By collaborating across departments—from Credit Ops to Supply Chain—we help our partners deliver on promises and maintain operational excellence. Our work directly supports Ingram Micro’s mission to be the most valuable technology partner in the world.

Our values in action

At Ingram Micro, we believe success is built on Results, Integrity, Imagination, Courage, Responsibility, and Talent. Our team embodies these values by solving complex transactional challenges, proactively identifying sales opportunities, and ensuring every order is accurate and impactful. We foster a culture of collaboration, transparency, and continuous improvement—because it works when we work together.

What You’Ll Do

As an Associate III, Sales Support, you’ll be at the heart of our order management operations. You’ll process and manage moderate to complex orders, coordinate with internal teams to ensure timely fulfillment, and support customers with pricing, availability, and order status. You’ll also handle escalations, maintain accurate records, and contribute to process enhancements that prevent financial loss and improve customer experience. Your work will directly impact our ability to deliver value to vendor partners and maintain our reputation for excellence.

We’Re Looking For Someone With:

• Around 1–2 years of experience in order management, sales support, or a related function.
• Strong attention to detail and accountability in reviewing and processing orders.
• Experience navigating SAP is an advantage
• A collaborative mindset and the ability to work cross-functionally to resolve issues.
• A proactive approach to identifying opportunities and improving processes.
• Excellent communicator to manage correspondences over emails and voice channels.