Director, Site Reliability Engineering

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

We are seeking a strategic and technically accomplished Director of Site Reliability Engineering (SRE) to lead our global infrastructure, network, and public cloud engineering and operations teams. The ideal candidate will have a strong background in site reliability engineering, network management, infrastructure services, and cloud technologies. This role requires a strategic thinker with excellent leadership skills to ensure the reliability, scalability, and performance of our systems.

Responsibilities

· Architect and manage resilient infrastructure across all global office locations

· Develop and implement strategies to ensure the reliability, availability, and performance of our systems

· Oversee the design, deployment, and maintenance of network infrastructure, ensuring optimal performance and security

· Lead public cloud deployments (AWS, Azure, OCI) with a focus on scalability, cost-efficiency, and compliance

· Collaborate with cross-functional teams to define and implement infrastructure and network standards

· Establish observability and monitoring systems to proactively manage performance and availability

· Develop and maintain disaster recovery and business continuity plans

· Ensure compliance with industry standards and regulations

· Mentor and develop team members, fostering a culture of continuous improvement and innovation

· Maintain comprehensive infrastructure diagrams, and create processes, SOPs, and other technical documentation

· Provide technical leadership and training to engineers on the team

· Establish best practices throughout the entire technology lifecycle management framework

· Build and mature relations with business partners to identify areas of improvement to support business growth and agility

 

Skills

· 12+ years of experience in site reliability engineering, network management, and infrastructure services, with 5+ years in a leadership role

· Extensive experience with network technologies such as Palo Alto and Meraki firewalls, Cisco and Meraki switch devices

· Excellent understanding of networking technologies such as BGP, OSPF, STP (RSTP/MSTP), AAA, and layer 2 switching

· Proven experience with global hybrid-cloud interconnectivity network architecture

· Expertise in solutions architecture principles working with public cloud service platforms, including Azure, AWS, and OCI

· Familiar with network access control principles and enterprise-scale solutions using tools such as CISO ISE and PRISMA Access

· Proven working experience with cloud service platforms such as Azure, AWS, and OCI, and knowledge of best practices and methods for resolving issues in those settings

Working knowledge of Infrastructure and Network monitoring systems such as LogicMonitor, SolarWinds, and ThousandEyes

· Good knowledge and experience in managing Azure landing zone architectures, Server and Storage workloads, Entra ID, Active Directory, DNS, and DHCP services

· Knowledge of business continuity and disaster recovery continuity of operations plans

· Experience with automation and orchestration tools such as Ansible, Terraform, or Kubernetes

· Skill in assessing security controls based on cybersecurity principles and knowledge of how to use network analysis tools to identify vulnerabilities

· Knowledge of network access, identity, and access management (e.g., public key infrastructure, OAuth, OpenID, SAML, SPML)

· Proven project management abilities to guide complex projects and the ability to give instructions to a non-technical audience.

· Proven experience with managing large-scale projects across cross-disciplinary teams, including managing vendor resources

 

Communications/Leadership

· Strong leadership and team management skills

· Excellent oral, written, and interpersonal skills

· Excellent analytical and problem-solving skills

· Ability to create work relationships across multiple areas, engaging with stakeholders, vendors and suppliers, their teams, and other employees

· Ability to motivate, guide, and develop Team members

 

Education/Technology

· Bachelor’s degree in computer science, Management Information Systems, or a related field

· Master’s degree in a related field preferred

· CCNA, CCIE, PCNSE. CISSP or other IT/security certifications desired

· Certifications in cloud platforms (AWS, Azure, Google Cloud) preferred

 

Other:

· Enterprise-sized company experience is a plus

· Global experience desired

· Proven ability to scale teams, build and retain the right talent

· Skilled in developing new processes and driving user adoption

· A documented history of successfully driving projects to completion

· Proven experience in translating complex requirements to infrastructure teams

· Excellent English and great communication skills.

 

This role is based on-site at our Miami HQ.

 

 

 

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.