Concierge Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About The Location:

Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.

Concierge Agent

Four Seasons Hotel Cairo at The First Residence

Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Concierge Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.

About The Role:

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner, making recommendations based on local knowledge and hotel practices. 

Processes packages, faxes, messages, and mail, which may be either outgoing or incoming, in an accurate and timely manner.

Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as outlined in Empact.

Works harmoniously and professionally with co-workers and supervisors.

Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas to provide information, ticketing, and reservations for guests.

Stores and retrieves guest luggage and packages.

Utilizes a variety of software programs to accurately input special arrangements the guest has made and to ensure proper billing.

What You Bring

• Requires a working knowledge of division operations.
• Working knowledge is generally learned on the job.
• Requires the ability to operate computer equipment and other [Department] systems.
• Requires reading, writing, and oral proficiency in the English language.
• More than 1 year of experience.

What We Offer:

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary dry cleaning for employee uniforms/ business attire.
• Complimentary employee meals
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals.
• Dental and medical/disability/life insurance
• Retirement pension plan
• Employee service awards
• Annual employee party/social and sports events

Schedule & Hours

Full–time job with 44 working hours a week.