Housing Navigator (3218)

• Status: Full-Time, Non-Exempt
• Pay: $22.00-$22.50/hour
• Schedule: Sunday-Thursday
• Sunday-Wednesday: 8:00 a.m. - 4:30 p.m.
• Thursday: 10:30 a.m. - 7:00 p.m.

Job Summary: The Housing Navigator supports individuals within the Mercy House shelter system by conducting ongoing needs assessments, developing housing plans, making referrals, and advocating for clients to help them achieve long-term housing stability. This role includes creating individualized service plans, collaborating with external agencies, and applying trauma-informed care and harm reduction strategies. Responsibilities also involve managing a caseload, maintaining accurate records, and providing crisis intervention and housing support services.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

• 100% medical coverage of base tier monthly premium
• Voluntary dental and vision insurance
• Paid Time Off (Vacation + Sick Pay)
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral bonus program
• Opportunities for career growth
• Essential Duties and Responsibilities:
• Client/Service Delivery
• Manage a caseload of 22–30 clients, performing comprehensive assessments and creating individualized service plans
• Deliver trauma-informed, client-centered case management focused on long-term housing stability
• Support clients in securing essential documents, public benefits, and access to healthcare and community services
• Navigate clients through the entire service delivery, from initial assessment to permanent housing placement, with appropriate referrals and crisis intervention
• Conduct risk and crisis assessments; coordinate warm handoffs to housing providers to ensure smooth transitions
• Collaborate with landlords, outreach teams, social workers, and other partners to facilitate permanent housing solutions
• Maintain accurate and timely documentation in HMIS; actively participate in CES meetings and relevant trainings

Team/Staff Relations

• Work as a Mercy House team member with all staff and volunteers to implement the mission and core values of the agency
• Attend regular internal and external agency meetings
• Work as part of a team to plan and develop resident programs
• Work as a team in a fast-paced environment
• Possess flexibility, adaptability to sudden changes, trustworthiness, reliability, and empathy
• Communicate effectively with diverse populations

Administration

• Keep detailed case notes and documentation to meet reporting and compliance standards
• Utilize agency-approved software for case tracking and communication
• Independently manage time and priorities while remaining responsive to agency needs
• Engage in ongoing training to stay current on service models, housing systems, and best practices
• Perform tasks independently and prioritize workload
• Other duties or projects as assigned

Knowledge Of:

• Confidentiality and the legal and ethical issues pertaining to case management
• Effective documentation and guidelines

• Requirements:
• Education and Experience
• Bachelor’s Degree in Human Services or related field is preferred
• Minimum of 1 year of experience working with homeless individuals and mental health preferred
• Individuals with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low-income, and diverse populations and have a working knowledge of mental health and recovery are welcome to apply

General

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
• Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs

Physical Requirements

• Ability to lift up to 50 pounds
• Prolonged periods sitting at a desk and working on a computer
• Reliable transportation

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.