Manager Operational Risk and Compliance – CBW Risk

Location: Auckland
Business Unit: Consumer Bank & Wealth (CBW) Risk
Reporting to: Senior Manager, Enterprise and Digital Risk

About the Role

We’re looking for a proactive and experienced Manager Operational Risk and Compliance to join our CBW Risk team. This role provides advanced operational risk and compliance advice across the business, with a particular focus on supporting digital transformation and enterprise risk initiatives.

You’ll work closely with senior leaders to embed risk frameworks, guide remediation efforts, and ensure risks are identified, assessed, and managed effectively. This is a fantastic opportunity to influence risk culture, drive continuous improvement, and contribute to strategic outcomes in a dynamic environment.

Key Responsibilities

Champion operational risk and compliance awareness across CBW and Digital teams.
Embed frameworks and support risk, obligation, and control assessments.
Lead incident management, reporting, root cause and remediation activities.
Conduct and support control testing to ensure effectiveness of key controls.
Monitor key risk indicators and support governance reporting.
Provide assurance and control design guidance for transformation programmes.
Deliver high-quality reporting and insights to support decision-making.
Support ad hoc tasks and initiatives across the wider risk team.
Advise on business continuity planning and regulatory compliance.
Collaborate with internal stakeholders across the business

What You’ll Bring

Essential:

3+ years in a risk discipline (e.g. Operational Risk, Compliance, Audit).
Strong understanding of digital and technology risk.
Proven stakeholder engagement and communication skills.
Experience managing competing priorities and projects.
Exceptional attention to detail and accuracy in documentation and reporting.
Knowledge of NZ and AU regulatory environments (e.g. APRA, RBNZ).

Preferred:

Experience in financial services.
Relevant tertiary qualification.
Certifications such as CISA, CRISC, or CISSP.
Familiarity with Business Continuity and Compliance frameworks.

Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

15 September 2025