Support Coordinator South East Queensland 2025-2026 - Flexible Work Environment

Flexible Role - Full and Part-Time Opportunities - Must be based within 100km of Brisbane including Gold Coast or Toowoomba.

Find the working rhythm that suits your life with by joining a team that values flexibility and autonomy. This role offers a supportive working environment that adapts to your family and personal commitments. We offer:

• A flexible working structure designed to support your lifestyle.

• The ability to plan your workday around school runs, appointments, and personal priorities.

• A values-driven team that trusts and empowers you to work in the way that suits you best.

Summary of the Position:

The Support Coordinator is a client-focused practitioner responsible for delivering Support Coordination Services to FCS’ clients. This includes but is not limited to:

• Liaising with stakeholders.

• Meeting and interacting with clients.

• Actively supporting brand development through client’s acquisition and retention.

• Being central in the delivery of quality Support Coordination services.

Accountability:

The Support Coordinator reports directly to the Support Coordination Manager.

Individual attributes:

• Professional.

• Strong communicator.

• Outstanding time management skills.

Main responsibilities:

Client support:

• Assist clients with understanding their plan, funding and NDIS processes.

• Establish and maintain a good rapport and communication with clients and stakeholders in an age-appropriate manner.

• Respond to clients’ enquiries regarding the range of services provided.

• Implement and monitor clients’ plans and contracts. Develop reports as required.

• Complete all necessary documentation related to service delivery including recording billables and developing risk management plans.

• Prepare clients for plan reviews by assessing goals and needs, and identifying solutions to problems experienced while considering new goals.

• Strengthen clients’ informal support networks and life transition planning.

• Link clients with appropriate services and service providers (such as housing, health, education, and transport).

• Connecting clients with crisis services when unexpected events occur.

• Uphold the confidentiality of clients, their families and the organisation.

Operations:

• Meet individual and team KPIS.

• Contribute to brand development, recognition, and awareness.

Key selection criteria:

Mandatory General:

• Excellent communication (verbal and written).

• A minimum of 2 years’ experience in a customer-centric role.

• Good community network and networking skills.

• Strong customer service skills.

• Demonstrated ability to work as part of a team and autonomously.

• Hold, or be willing to obtain, a current criminal history screening positive notice card; a current Blue Card, NDIS Worker Screening, and first aid qualifications.

Appreciated:

• A relevant degree.

• Experience as a Coordination/Support Coordinator.

• Demonstrated knowledge of the NDIS principles and processes.

• Experienced of the Community Sector.

Other:

• Roadworthy vehicle and current driver’s license.

Pay dependent on experience.