Operations Quality Specialist I, II or Sr, Governance - Hybrid, Columbus, Atlanta or B'ham

Job Summary

Performs quality reviews for assigned Operations production teams and/or related processes by providing formalized documentation reviews and reporting of findings to management. Reviews system entries and associated documentation ensuring accuracy of information and adherence to established processes and procedures. Documents work and communicates subsequent work item repairs to applicable team members. Assists with providing guidance and training to teams within Operations. Participates in a variety of projects as requested

Job Duties and Responsibilities

• Performs quality reviews of various Operations production functions and documentation, including analysis of production work to verify accuracy and adherence to quality standards and established timeframes, procedures, policies, and regulatory requirements
• Provides recommendations and corrective actions in response to findings observed during the quality process. Reports findings and observations to management based on established quality standards and processes.
• Performs follow-up review of maintenance activities to ensure identified items are updated correctly in applicable systems. Generates ad hoc reports from various applicable systems/databases as requested.
• Provides feedback, as needed, to management on the results of quality reviews to encourage team members to follow methods and procedures, while ensuring quality and efficiency of production
• Maintains reporting metrics for all areas reviewed for tracking, reporting and training
• Works with project teams to identify procedures and scenarios for production quality control.
• Assists with assigned special projects including monthly reporting, audit/exam requests and/or first line of defense testing.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Qualifications

Minimum Education:

• Bachelor's degree or an equivalent combination of education and experience.
• Master's degree highly preferred.

Minimum Experience:

• 2 years of job-specific experience.
• Experience in interpretation of government regulations is highly preferred.

Required Knowledge, Skills, & Abilities:

• Knowledge and familiarity with banking operations processes, systems and issues
• Analytical skills, detail orientation, and ability to assess information and form logical evaluations
• Good verbal and written communication skills
• Works well in team environment
• Proficiency using Microsoft Office software products