Incident Management Specialist

About Us:

Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market

We are looking for a Incident Management Specialist to join our team and contribute to the development and enhancement of our IT Operation & Control Room Department.

What You'Ll Do:

• The specialist will be responsible for the correct detection, taking charge and managing the alerts and must ensure coverage on shifts 24H;
• Guarantee the continuity of all services, acting promptly and preventing the occurrence of fails and disservices;
• Performs first-level monitoring activities, of the Infrastructural, Network and Application type (extract and analyze data to translate them into useful information for Operations for timely and correct intervention);
• Carries out the Operational activities (including some specific activities related to the management of the Competitions and Office Automation) and first level activities related to the Incident Management Department;
• Support for the resolution of incidents, for the identification and addressing of massive / central problems, acting as a constant interface with the groups of Technicians and Systems Engineers or specialists on the Network;
• Supervise the monitoring events from different tools to ensure the correct functioning of all components, solve and address massive problems in a timely manner;
• Use the company systems in an appropriate and timely manner.

*Please take in consideration that this job profile requires WorkShifts (5 days/week, on a rotation work shift based)

What You'Ll Bring:

• 1-2 year relevant work experience;
• Bachelor Degree in IT/Technical/Scientific or other relevant fields;
• Good knowledge of all the monitoring areas of the Incident Management Department and related tools
• Understanding of monitoring tools (Nagios, OpManager, Splunk, Dynatrace, Catchpoint or equivalent - HP Vertical, ELK Stack)
• Ability to be flexible in the problem solving process;
• Ability to work in a dynamic environment and large teams;
• Fluent in Italian language (both written & spoken) and good understanding of English language.

Why Choose Us:

• Permanent Contract;

• Food Allowance;

• Pension Fund;

• Company Owned Devices (laptop and business mobile phone);
• Flexible working hours and the possibility of smart-working (according to the company's internal policy);
• 24 Extra Hours Paid Leave;
• Preferential treatment on products offered by Intesa Sanpaolo bank;
• Supplementary Private Health Insurance and consultation with the company doctor;

• Flutter Sharesave Plan.

Choose Us Also For:

• An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
• Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
• Continuous learning for soft and hard skills (es. Learn / Platform, Training);
• Support for parents and children and new mothers’ contributions.
• Volunteering during your working hours. 

Much More About Us:

• Reviews and comments from our Glassdoor and Indeed pages. Put yours!

Equal Opportunity

Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without a distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.

Location: Tirana, Albania