Team Leader - Online Support

Team Leader - Online Support

Join Canteen and help change the lives of young people impacted by Cancer.

• Bring your leadership and counselling skills to a leading not-for-profit and love what you do!
• Based in QLD, NSW, VIC, or SA - WFH flexibility negotiable.
• Max-term contract to 6th March 2027, 0.8 FTE Monday-Thursday 10am-6pm AEST
• $110,000 + super and benefits.

Our Commitment

Cancer doesn’t discriminate and neither do we. Canteen welcomes people with diverse sexualities, gender identities and intersex variations and from all cultures, backgrounds and abilities. We believe that diversity in all its forms is a strength and are committed to working towards being an organisation that is inclusive of all individuals, so we can create a more vibrant and innovative culture.

Canteen acknowledges Aboriginal and Torres Strait Islander peoples as sovereign custodians of this land. We pay our respects to Elders past, present and emerging. Canteen is committed to the safety and wellbeing of children and people of all ages.

About Us

Canteen is all about supporting young people and their families affected by cancer. Founded by young cancer patients, we offer programs and resources that truly make a difference for 12-25 year-olds facing their own diagnosis, supporting a loved one, or grieving. Together, we believe our team can create real change!

Canteen, Camp Quality and Redkite (Alliance Partners) are working together to provide Cancer Hub – a digital hub to help families impacted by cancer more easily access the practical and emotional support they need, when they need it.

Online Support is one service offered by Cancer Hub. The Team Leader- Online Support position is responsible for the day-to-day operations and leadership of the Online Support team. The key focus of this role is to lead and support a national team of specialist social workers, psychologists and counsellors who provide therapeutic support young people 12-25, and parents/carers of children aged 0-25. The team utilises evidence-based counselling interventions in both booked and ad-hoc sessions; and is responsible for the service delivery (development and moderation) of online community, Canteen Connect.

About Our Benefits

We connect, we empower, we challenge, and we are real. These values ground the way we work at Canteen, and underpin a culture that brings people together in an inspiring and positive way. Find out more on our LinkedIn Life Page.

• Base Salary + Superannuation + Not-For-Profit Salary Packaging (up to $18,550 of your salary tax-free).
• 5 Weeks Annual Leave (FTE) + 17.5% leave loading + pay during our annual office closure week.
• Early access to long service leave
• Learning & Development opportunities.

About Our Role

• Deliver Online Counselling: Provide high quality, evidence-based digital counselling support to a proportionate caseload of young people aged 12-25, and parents/carers/kin of children 0-25 years, who have a cancer experience.
• Organisational Requirements: Support the delivery of Cancer Hub's Strategic Plan, and overall organisational goals and KPIs.
• Stakeholder Engagement: Contribute to key stakeholder relationships, working collaboratively with all services under Cancer Hub, Alliance Partners and other stakeholders to ensure young people and families receive access to the supports that best meet their needs.
• Leadership: Lead, build and develop a team of autonomous counsellors to deliver high quality and evidence-based therapeutic and case management interventions, to ensure young people and families are supported through their cancer experience. In addition, provide leadership support to other teams within Cancer Hub and Canteen as required.
• Program Development: Lead the growth and development of online community Canteen Connect; Actively participate in developing processes and procedures for the effective delivery of the Cancer Hub program in alignment with Canteen’s Strategic Plan and key deliverables as per the funding agreement.

About You

Qualification/S:

• Tertiary qualifications in relevant discipline (Psychology, Social Work, Counselling)
• Current registration with AHPRA (Psychologist) or Eligibility for membership of the AASW (Social Worker), PACFA, ACA or similar peak accreditation body.
• Current Working with Children Check and willingness to undergo National Criminal History Police Clearance.

Skills & Experience:

• 3-5 years’ experience in clinical practice within the mental health/youth health field, with specific experience working with young people and families including via digital means.
• Demonstrated experience in management/ leadership within health or community sector. Experience managing a remote team preferred but not essential.
• Demonstrated experience in the provision of grief, loss and bereavement counselling and support and sound knowledge of appropriate theoretical approaches.
• Demonstrated experience in effective networking and collaboration with other service providers to build strong inter-agency networks.
• High-level written, oral, and interpersonal communication skills.
• Proficient computer skills including with MS office products, Salesforce (CMS) and in navigating other web-based systems.
• Flexibility to travel interstate if, and when required.
• A proactive and positive attitude with a willingness to learn and take on new challenges.
• Warm, compassionate, and friendly approach to supporting our young people.

 Applications close on 21st September 2025. If you’re passionate about what you do and are ready to make a difference, apply now. We’ll review applications regularly. Only those selected for an interview will be contacted.

Employment Expectations

To ensure an ongoing commitment to the success of Canteen, all applications must be able to:

• Successfully complete and maintain a current National Police Check and Working with Children Check relevant to the individual’s state jurisdiction.
• Undergo an extensive screening process prior to appointment to guarantee the safety of all Canteen’s stakeholders.
• Provide at least two direct referees to ensure a successful reference check is completed.
• Provide relevant copies of professional qualification/s stated on the application.