Analyst - IT Service Management

Job Description

Analyst – IT Service Management (Automation) 

The Big Picture

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.   

Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion.   

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Sysco LABS’ enterprise technology is present in the end-to-end foodservice journey, enabling the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network and the in-restaurant dining experience of the end-customer. 

The Opportunity

We are currently seeking an Analyst to join our IT Service Management team. In this role, you will be responsible for designing and developing solutions using Microsoft Power Platform to support and enhance ITSM processes and reporting capabilities, as well as the other internal teams. You will work closely with global teams to automate workflows, build applications, and deliver data-driven insights that improve operational efficiency and user experience. This role requires a strong foundation in Power Platform tools and a creative, problem-solving mindset. 

Responsibilities:

• Specialization in Microsoft Power Suite – taking responsibility for leveraging Microsoft’s suite of tools, particularly the Power Platform, to deliver impactful business solutions 
• Managing the entire development process, including requirement gathering, design, deployment, and ongoing support 
• Gathering and analyzing requirements from stakeholders to design effective solutions using Microsoft Power Platform 
• Developing, testing, and deploying applications and workflows within the Power Suite environment 
• Providing support and maintenance for deployed solutions, ensuring optimal performance and user satisfaction 
• Collaborating with cross-functional teams to integrate Power Platform solutions with other business systems 
• Developing Canvas Apps and Model-Driven Apps using Microsoft Power Apps to support internal service management needs 
• Creating and maintaining Power BI dashboards and reports to provide actionable insights across ITSM operations 
• Building and managing Power Virtual Agents to deliver conversational support experiences 
• Integrating external systems (ServiceNow) and other data sources using custom connectors and REST APIs 
• Working with SharePoint to manage data, automate document workflows, and supporting app development 
• Ensuring data quality, security, and compliance across all Power Platform solutions 
• Documenting solutions, workflows, and processes clearly to support knowledge sharing, maintenance, and future enhancements 
• Providing technical support and training to end users on Power Platform tools 
• Staying up-to-date with the latest features and capabilities and contributing to continuous improvement initiatives 

Requirements:

• A Bachelor's Degree in either data analytics, data science, statistics, computer science, information technology or equivalent 
• A strong understanding of software engineering principles, including version control, modular design, and testing practices 
• Experience developing and maintaining applications using C#, Java, or TypeScript 
• Familiarity with Agile or Scrum methodologies and working in iterative development environments 
• The ability to write clean, maintainable, and well-documented code across multiple platforms 
• Exposure to CI/CD pipelines, Git, and DevOps tools is a plus 
• 1–2 years of experience working with Microsoft Power Platform in a business or IT environment 
• Hands-on experience with Power Automate, Power Apps (Canvas & Model-Driven), Power BI, and Power Virtual Agents 
• Strong understanding of custom connectors, SharePoint, and integration techniques 
• Familiarity with Microsoft Dataverse and data modeling concepts 
• Development experience on other platforms, such as .NET, JavaScript, or Python is a strong advantage 
• Knowledge of web technologies like HTML, CSS, and REST APIs 
• Excellent analytical and problem-solving skills with a creative, solution-oriented mindset 
• Strong communication and collaboration skills 
• A proactive mindset with a passion for continuous learning and innovation 
• Microsoft certifications are a strong advantage, especially PL-900: Power Platform Fundamentals and PL-100: Power Platform App Maker 

Benefits:

• Us Dollar-Linked Compensation

• Performance-Based Annual Bonus

• Performance rewards and recognition  
• Agile Benefits - special allowances for Health, Wellness & Academic purposes  

• Paid Birthday Leave

• Team Engagement Allowance

• Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws  
• Overseas travel opportunities and exposure to client environments  

• Hybrid Work Arrangement

Sysco LABS is an Equal Opportunity Employer.