Professional, Facilities Management

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position: Site Lead
 

Job Summary

Lead and manage all services operations for assigned site(s), ensuring exceptional service delivery, client satisfaction, and operational excellence. Serve as the primary on-site representative responsible for strategic planning, team leadership, and stakeholder management across all soft service disciplines.

Key Responsibilities

Strategic Leadership:

• Develop and execute site-specific soft services strategy aligned with client objectives
• Lead cross-functional teams including cleaning, security, catering, landscaping, and support services
• Drive continuous improvement initiatives and service innovation
• Manage P&L responsibility for soft services operations

Client & Stakeholder Management:

• Serve as primary client liaison for all soft services matters
• Conduct regular client meetings and service reviews
• Manage escalations and ensure swift resolution of service issues
• Build and maintain strong relationships with key stakeholders

Operational Excellence:

• Oversee daily operations across all soft service streams
• Ensure compliance with SLAs, KPIs, and quality standards
• Implement best practices and standardize procedures
• Conduct regular site inspections and quality audits

Team Leadership:

• Manage team of supervisors, coordinators, and service staff
• Provide coaching, development, and performance management
• Foster positive team culture and employee engagement
• Coordinate training programs and capability development

Required Qualifications

• Bachelor's degree in Facility Management, Business Administration, or related field
• 7-10 years of experience in facility management with 3+ years in leadership roles
• Proven track record in soft services management and client relationship management
• Strong P&L management and commercial acumen
• Professional certifications (CFM, FMP, SFP) preferred
• Excellent leadership, communication, and problem-solving skills

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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