Spanish Bilingual Outreach Specialist

This is a remote position.

• Schedule: Monday - Friday 8AM - 5PM PST with 1hr unpaid lunch 

• Make outbound calls to potential customers to generate leads. Outbound sales experience preferred. 
• Handle incoming calls from patients and clients seeking information, appointments, or assistance with healthcare services in an efficient and professional manner 
• Provide accurate and detailed information regarding company services, appointments, and general inquiries. 
• Document pertinent client information, contacts, and issues in the medical record
• Schedule appointments for clients based on their needs, availability, and care manager preferences. 
• Verify patient information, insurance coverage, and eligibility for services during the scheduling process. 
• Address client concerns, complaints, or issues in a professional and empathetic manner, escalating complex issues to appropriate staff members when necessary.
• Collaborate with company staff, including care managers, nurses, and administrative personnel, to coordinate client care and ensure seamless communication 
• Maintain accurate and up-to-date client records and documentation in the company's  electronic health record (EHR) system. 
• Adhere to all privacy and confidentiality regulations, ensuring the security of client information always. 
• Helps patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals. 
• Coaches patients in effective management of their chronic health conditions and self care. Assists patient in understanding care plans and instructions. 
• Motivates patients/clients to be active and engaged participants in their health and overall wellbeing. 
• Assists clients in accessing health related services, including but not limited to:  obtaining a medical home, providing instruction on appropriate use of the medical  home, overcoming barriers to obtaining needed medical care and /or social  services.
• Follows up with both clients and providers regarding health/social services plans.
• Facilitates communication and coordinate services between providers and the clients/patients.
• Coordinates and monitors services, including comprehensive tracking of clients' compliance in relation to care plan objectives. 
• Performs other reasonably related duties as assigned by the supervisor

• HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Requirements