Executive - DC_Supply Chain - DC Operations_CDC - Clearing - Quality.RNA CDC.UAE_Mega DC - JAFZA_RNA CDC

This job is responsible for overseeing territory approvals across all product categories, ensuring compliance with service level agreements (SLAs), managing relationships with internal and external stakeholders, and driving effective MIS creation and monitoring. The role also involves product governance, audit management including ISO audits, and supporting data-driven decision-making to optimize operational efficiency and compliance.

Key Responsibilities:

1. Territory Approvals Management

Manage and coordinate territory approvals across all product categories to ensure timely and compliant product launches and sales operations.

Collaborate with cross-functional teams to align territory plans with business goals and regulatory requirements.

2. SLA Management

Define, monitor, and ensure adherence to SLAs for various processes within the territory and product management functions.

Identify SLA breaches, analyze root causes, and implement corrective actions to improve service delivery.

3. Stakeholder Management

Build and maintain strong relationships with internal teams (Sales, Marketing, Compliance, Operations) and external partners/vendors.

Facilitate communication and collaboration to resolve issues, streamline processes, and enhance stakeholder satisfaction.

4. MIS Creation & Monitoring

Develop and maintain Management Information Systems (MIS) dashboards and reports to track key metrics related to territory approvals, SLA adherence, product governance, and audit findings.

Use data insights to support strategic decision-making and operational improvements.

5. Product Governance & Auditing

Ensure product governance standards and policies are implemented and adhered to across all categories.

Coordinate and conduct regular internal audits to assess compliance with company policies and regulatory requirements.

Drive corrective and preventive actions based on audit outcomes.

6. ISO Audit Handling

Lead and coordinate preparation for ISO audits, ensuring all documentation and processes meet ISO standards.

Liaise with auditors during audits and implement recommendations to maintain certification and continuous improvement.

 

Qualifications:

• Bachelor’s degree in textile, or related field;.
• Proven experience in Testing, territory management, product governance, or compliance roles.
• Strong understanding of SLA frameworks, audit processes, and ISO standards.
• Excellent stakeholder management and communication skills.
• Proficiency in MIS/reporting tools (Excel, BI tools).
• Detail-oriented with strong analytical and problem-solving abilities.