Assoc, Professional, P2, Product Support & Services WM

Direct management of Morgan Stanley's vendor oversight activity related to key risk areas for the mortgage business which includes, but not limited to, performing loan level review, remediation of insurance coverage concerns, and rejections related to automated payment methods.
Remediation involves daily phone calls to insurance carriers and internal staff to remediate exceptions identified, as applicable.
Expansion of current monitoring processes is expected to demonstrate increased oversight and review of vendor activities with daily and weekly monitoring.
Reviewing documentation, analyzing and preparing appropriate recommendation for insurance, escrow, taxes or any other issue that may arise during the life of the loan.
Establish ongoing discussions with business to collaborate on opportunities for improvement at the point of origination to ensure a seamless transition to servicer.
Review of monthly reporting which summarizes the quality reviews and remediation of origination dated boarded to the servicer to ensure accurate servicing of loan and maintain client experience.
Enhance the oversight due diligence, root cause analysis, and monitoring of vendor performance regarding client complaints regarding vendor activities.
Including root cause analysis of complaints, if applicable, to identify and confirm complaint trends and manage remediation plan with the vendor. Excellent organization skills (think case management)
Excellent verbal and written communication skills
Strong Computer skills- must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office software
High level of Accuracy and Detail Oriented/multitasking
Must have excellent teamwork orientation and the ability to work independently in a fast moving environment

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.