Global Service Desk Engineer

Service Desk • Voice based technical support experience in a global environment • Basic technical knowledge of Desktop/Laptop and Mac • Basic Knowledge on Citrix, AD, Group Policy, VM, DNS, DHCP, SCCM, WDS, Bitlocker. • Knowledge of Exchange/ O365, Lync troubleshooting, Internet and Networking, • Abilities to perform software installations and troubleshooting. • Able to work under pressure to resolve issues affecting production services coordinating multiple teams. • Excellent analytical, problem-solving and multi-tasking skills. • Technical knowledge of different client operating systems. • Should have worked on any ticketing tool and should be able to work within SLA's • Good verbal and written communication skills • Experience with creating process, procedures, and documentation relating to incident management or systems operations. • Good process Knowledge on ITIL. • The willingness to work in a 24*7 environment."