Director of Product Services - CT

Job Title

Director of Product Services - CT

Job Description

Are you a driven, customer-focused product leader with a passion for transforming insights into innovative healthcare solutions? Or perhaps you’re an experienced service or product manager in medical technology looking to take the next step with one of the world’s leading health tech companies? This opportunity is designed for you.

Your Role

In this pivotal role, you'll drive innovation in CT systems by turning market insights into exceptional service offerings. Your ability to lead cross-functional teams and align strategies ensures comprehensive value and satisfaction for our customers.

Market & Customer Insight:

• Perform thorough market research and competitive analysis to identify opportunities for new CT service offerings.
• Gather customer feedback from multiple channels to understand needs and pain points.
• Keep updated on industry trends, regulatory changes, and advances in medical imaging technology.

Strategy & Roadmap Development:

• Work with product managers to define and align the vision and strategy for CT services with company objectives.
• Explore opportunities to bundle hardware, software, and services into integrated solutions.
• Build strong business cases for new services, considering market potential and financial impact.

Product Definition & Development:

• Turn market needs into detailed specifications for service offerings like preventative maintenance and remote diagnostics.
• Collaborate with R&D, engineering, and other teams to ensure successful product development and launch.
• Establish service level agreements, pricing models, and commercialization strategies.
• Partner with Product Marketing to plan and implement go-to-market strategies, including positioning and sales tools.
• Work with sales, marketing, and regional teams for successful service launch and adoption.
• Support training efforts to educate teams on product features and value propositions.
• Use product performance data to drive continuous improvement.
• Serve as the main liaison between Service delivery, R&D, and marketing teams.
• Advocate for customer-centric designs and enhancements in service offerings.
• You are the right fit if you have

Go-To-Market & Commercialization:

Cross-Functional Leadership & Collaboration:

• Bachelor's degree in Engineering, Service, Business Administration, or a related field.
• 10+ years of experience in product management, product marketing, or a related role within the medical device or healthcare technology industry, with a focus on imaging modalities (CT preferred).
• Proven experience in defining, launching, and managing service products or integrated solutions.
• Experience working in a global organization with diverse market needs.
• Knowledge of service delivery models, remote diagnostics, and predictive maintenance technologies.
• Excellent written and verbal communication skills, with the ability to articulate complex technical and business concepts to diverse audiences (technical, clinical, commercial).

• Strong Presentation Skills.

• Exceptional collaboration and influencing skills, with the ability to work effectively in a matrixed organization.

• Customer-Centric Mindset.

• Ability to travel domestically and internationally as required (up to 25-30%).

And also nice to have

• An MBA or advanced degree in a relevant discipline is a strong plus.
• Strong understanding of CT imaging principles, hardware, software, and clinical workflows
• Familiarity with hospital IT infrastructure, PACS, EMR, and cybersecurity considerations in a healthcare environment
• Geography: The role is based in Best, The Netherlands. 
• Application Deadline: September 20th.
• How to apply: Please apply online using the link.
• How we work together
• We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

Join us in transforming healthcare solutions through innovative CT services and become a vital part of our mission to enhance patient care globally. 

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