On-site Technician
Auckland location

This role is open to only current Fujitsu employees.

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

Role

Aligned to our customers business requirements, Fujitsu Workplace Services provides tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services as well as return-to-base warranty & non-warranty hardware break/fix repairs with each of our clients.

The EUC Onsite/ Remote Tech role is responsible for the provision of customer centric onsite End User level 1 and level 2 Support to Fujitsu customers as assigned.

This includes, but is not limited to, support of the following:

Operating System and Desktop Management client software
Nominated Fujitsu supported Applications and Peripherals.
PC systems and peripherals
Smart devices
Induct new customer staff in basic use of IT tools.

This role will require knowledge of the client environment and close working relationships to foster innovation for continual service improvement. You will be supported through our Staff Enablement Model which will allow you to demonstrate initiative, decision making, personal leadership and will ensure effective and professional communication are delivered to all relevant parties

Responsibilities and Accountabilities

Reactive Support

Provide end-user support across hardware, software, OS, networks, servers, and peripherals
Resolve incidents and service requests within SLA; escalate breaches as needed
Manage asset deployment, relocation, and decommissioning while maintaining CMDB accuracy
Maintain physical infrastructure including desktops, telephony, print, and AV equipment
Log all activities in the clients ITSM tool and escalate operational issues promptly
Keep customers informed throughout case resolution and manage expectations

Proactive Operations

Adhere to WHS policies and report safety concerns
Create and update technical documentation (e.g., troubleshooting guides, SOPs)
Identify and implement service improvement opportunities (SIPs)
Deliver training on EUS devices to Service Desk and end users
Support project tasks and root cause analysis when required
Contribute to continuous improvement initiatives with a proactive mindset

Personal Accountability

Uphold Fujitsu values and comply with all policies and procedures
Foster strong working relationships across delivery teams and stakeholders
Communicate openly and take ownership of performance and development
Participate in regular 1:1s with Team Leader and share insights with peers

Stakeholder Engagement

Collaborate with clients, internal teams, resolver groups, and third-party vendors
Work closely with Service Desk, Workspace Management, and ITSM functions
Ensure seamless delivery of End User Services through effective coordination

Requirements and Experience

Seven months to a year minimum experience with supporting End User Devices at level 1+; this can be remote support.
Level 1 and level 2 technical knowledge of hardware and peripherals i.e. laptops, notebooks, workstations desktop PCs, printers, media and audiovisual equipment BYOD and mobility.
Level 1 and level 2 technical knowledge of desktop & software applications i.e. Operating Systems (Windows 7 through 10), Microsoft Office 2007 through 365, Antivirus software and systems support in a small to medium business.
A basic understanding and knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging.
Demonstrated entry level or basic working knowledge of basic IT infrastructure and network equipment i.e. routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged Infrastructures
Strong verbal and written communication; ability to articulate technical information to the target audience.
Professional customer service skills.
Ability to work well within a team while fostering relationships and partnerships.
Can do attitude.

Preferred:

A Previous IT Service Desk role with remote desktop experience.
Demonstrated experience and knowledge of the use of an incident management toolset.
Knowledge of Apple MAC, IOS and Android Operating Systems,
Experience with a range of end user management tools including but not limited to SCCM.
Some experience in troubleshooting and maintaining PCs in a Windows environment.
Some experience with end user technology support.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organization to support your professional and personal growth.
Our customers trust us. We have an excellent reputation across the region and globally.
Best in-class reward and recognition programs flexible work, volunteering leave, and more.
We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

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