Call Center Agent

Company Description

About Us
At Chats Clous Cover, we are redefining customer engagement and operational efficiency through innovative communication solutions. Based in Los Angeles, CA, our mission is to empower businesses with reliable, scalable, and intuitive customer support technologies that create meaningful connections. We believe in fostering talent and nurturing leadership through hands-on training and career development.

Job Description

Job Description

We are seeking a dedicated and articulate Call Center Agent to join our team. The successful candidate will be responsible for handling inbound and outbound customer calls in a professional manner, resolving inquiries, and providing accurate information. You’ll play a vital role in maintaining our high standards of client satisfaction and communication.

Responsibilities

• Answer incoming calls and respond to customer questions or concerns

• Make outbound calls to follow up on inquiries or provide requested information

• Maintain accurate records of interactions and transactions

• Resolve product or service issues efficiently and courteously

• Escalate unresolved issues to the appropriate department

• Meet performance targets related to call handling, quality, and customer satisfaction

Qualifications

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred

• Proven experience in a call center or customer service role

• Excellent verbal and written communication skills

• Strong problem-solving and active listening abilities

• Ability to work in a fast-paced, team-oriented environment

• Proficient in basic computer systems and CRM tools

• Reliable and punctual with a strong work ethic

Additional Information

Benefits

• Competitive salary ($47,000–$53,000 per year)

• Opportunities for career advancement and skill development

• Supportive and collaborative work environment

• Paid training and onboarding

• Health, dental, and vision insurance options

• Paid time off and holidays