Front Office Agent (Saudi Nationals Only)

Company Description

Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality

Job Description

Position Summary

The Front Office Agent is the first point of contact for guests, responsible for providing a warm welcome and ensuring an exceptional guest experience. The role includes handling check-in and check-out procedures, managing reservations, responding to guest inquiries, and coordinating with other departments to ensure guest satisfaction.

Key Responsibilities

• Greet and welcome guests in a professional and friendly manner.
• Perform check-in and check-out procedures efficiently.
• Handle reservations, modifications, and cancellations accurately.
• Answer phone calls and respond to guest inquiries professionally.
• Coordinate with Housekeeping, Reservations, and other departments to meet guest needs.
• Manage guest complaints and escalate when necessary.
• Ensure compliance with Accor service standards.
• Diploma or Bachelor’s degree in Hospitality, Tourism, or related field (preferred).
• Minimum of 1 year experience in Front Office or Customer Service.

Qualifications

Qualifications & Skills

• Saudi Nationality (Mandatory).

• Fluency in English (spoken and written) is required.
• Strong communication and interpersonal skills with a professional appearance.
• Ability to work in shifts (morning, evening, night).
• Knowledge of Opera PMS or equivalent hotel systems is an advantage.

Additional Information

Job Benefits:

• Competitive salary and benefits package.
• Professional growth opportunities within Accor Group.
• A dynamic and supportive work environment.
• Employee discounts and exclusive hospitality benefits.