Team Leader (Como) - Mandarin- KL (Social Media)

Qualifications

• Team Management: Possess excellent team leadership skills, be able to effectively manage, train, and motivate the review team, allocate tasks reasonably, and improve the overall performance of the team.

• Data Analysis: Be proficient in data analysis skills, be able to identify problems and trends in the review business through data, and provide a basis for optimizing operation strategies. For example, adjust the review process and personnel allocation based on data such as review timeliness and violation rate.• Communication and Collaboration: Have good cross-departmental communication and collaboration skills, and work closely with technology, product, and legal departments to jointly promote the construction of the platform's content ecosystem and business development.

Responsibilities

• Oversee and supervise a team of agents. • Attend required training session for new information and training updates. • Acquire and transfer to the team the knowledge of all tools and associated workflow processes • Assist in developing and streamlining procedures • Coach, motivate, reward, counsel and assist with disciplinary actions as necessary• Ensure open flow of communication between agents, supervisors and management. • Ensure uniform understanding and adherence to policies, procedures and company programs. • Supervise and monitor agent attendance, performance and productivity • Prepare and ensure accuracy of reports. • Ensure agents are continuously kept abreast of operational changes. • Conduct employee briefings and meetings. • Assure service level standards are met. • Monitor system performance and initiate actions to correct system problems. • Conduct agent observation and provide feedback. • Assist in the development and tracking of employee incentive programs. • Ensure completion of departmental duties/task in the absence of subordinates/co-workers. • Perform other duties as assigned.