We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people who like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

The Search & Discovery Product Design team focuses on product search innovation to identify customer’s shopping intent and technology to better serve search quality and enhance the user experience. As a member of the Search & Discovery Product Design team, you will define how a customer experiences the most advanced shopping experience solutions in existence for the largest online retailer in South Korea. You work as part of a cross-disciplinary team including product owners, engineers and data scientists in identifying the right problems to tackle for our customers. Our UX team includes UX researchers, content strategists, and brand designers who are passionate about quality, usability, and simplicity.

What You Will Do

As a Director, Product Design at Coupang, you are expected to own the entire design from strategy to final execution for each project you are involved with. You will work across all category offerings producing scalable design solutions while maintaining the consistent standards of elegant simplicity that our customers expect. A strong ability to turn complex problems into simple, elegant UX solutions is the key to success at Coupang. You are also expected to make data-informed decisions to drive business impact and think systematically to consider all aspects of user experience. Above all, your design should be supported by your clear rationale and logic.

Basic Qualifications

10+ years of experience designing intuitive user interfaces for an ecommerce platform and/or consumer mobile application across both iOS and Android platforms
A portfolio demonstrating thoughtful process and execution of related projects
Experience working with Figma as a primary design tool producing low & hi-fidelity mock-ups, prototypes, design guides and presentations
Experience collaborating with product owners and engineers to define and address customer needs, business needs and technical feasibility
Excellent verbal and written communication skills

Preferred Qualifications

Bilingual fluency in Korean & English (our core market is in S. Korea)
Domain expertise in e-commerce/marketplace platform (preferred but not required)
Experience working closely with diverse teams and stakeholders across the organization (UX, Product, Engineering, Marketing, Operations, Sales, Legal) in building an overall strategy of a project and basis of the deliverable

Key Responsibilities

Define and execute a comprehensive user experience strategy that aligns with the company's business objectives.
Provide strategic UX direction for the Search domain, ensuring consistency with overall company goals.
Lead and mentor a team of UX/UI designers to deliver high-quality user experiences.
Cultivate a collaborative and innovative work environment that fosters creativity and continuous improvement.
Conduct user research, including usability testing, surveys, and interviews, to gain insights into customer needs and preferences.
Ensure consistency and coherence in design elements and interactions across all platforms to provide a seamless user experience.
Collaborate with cross-functional teams, including product managers and development teams, to seamlessly integrate user experience enhancements into the retail platform and prioritize features that enhance user satisfaction and drive business growth.
Implement innovative solutions to streamline processes and efficiently resolve customer issues.
Collaborate with stakeholders across departments (e.g., Marketing, Operations, Categories) to ensure alignment and integration of user experience initiatives.
Regularly communicate UX strategy and performance metrics to executive leadership.

Recruitment Process and Others

Recruitment Process

Application Review - Phone Interview - Virtual Onsite Interview – Offer

The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.

Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.
https://privacy.coupang.com/en/land/jobs/

Document Return Policy

This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.

Director, Product Design (Search & Discovery)

Coupang