Continuous Improvement Specialist - Repairs (12 month Fixed Term)

Company Description

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model, ensuring we remain laser-focused on our customers and markets specific to them.  Retail is more competitive than ever, and we need to bring our A game.  

Join our continuous improvement team and be the driving force behind creating exceptional retail experiences! 

Job Description

At Noel Leeming, we’re committed to creating a customer experience that stands out from our competitors and in FY26, one of our biggest strategic focus areas is repairs. 

Right now, there’s significant room to improve our repairs operation – turning it from complex and manual into something seamless, consistent and customer-friendly.  

What you’ll be doing 

• Take ownership of a critical 12-month project to overhaul our repairs process from start to finish 
• Discovery: map every touchpoint, uncover pain points, identify inefficiencies, review repairs agents and supplier contracts and benchmark against best practice 
• Delivery: recommend and implement solutions that streamline processes, improve systems, strengthen supplier partnerships, and remove frustration for customers and our team 
• Ensure we meet all CGA requirements and commitments tied to RFPs with key insurance and commercial partners 

Qualifications

To thrive, we are looking for an individual who has a deep understanding of how stores operate and what support they need. You will be someone who can look at retail store operations & identify opportunities for efficiency & productivity gains.  

What we’re looking for:

• Experience running projects, ideally in retail, supply chain, or service delivery 
• Strong commercial acumen and ability to identify and deliver financial improvements. 
• Skilled at stakeholder engagement, with the ability to bring teams together around a common goal 
• Sharp analytical thinking and a customer-first mindset 

Additional Information

At TWG, we believe in giving people the opportunity to grow, develop and realise their career ambitions.

When you join us, we offer a range of benefits that work for you, your lifestyle and your career which include:

• Discounts across our brands
• Paid birthday day off 
• Free parking at our Northshore support office
• Onsite gym and café at our Northcote support office
• 26 weeks paid parental leave for permanent team members
• A range of wellbeing support and development opportunities