Technical Business Analyst (18-month contact)

Kia ora! We’re on the lookout for a Technical Business Analyst to join our team on an 18-month fixed term contract, supporting our exciting new Digital Transformation Programme of Work. Here’s what you need to know:

Is this your next role?  
As a Technical Business Analyst, you’ll play a key role in shaping and delivering the Digital Transformation Programme. You’ll ensure business requirements are clearly captured, understood, and translated into effective solutions. This is a functional, customer-focused role requiring strong experience in digital transformation, financial services, and regulatory environments.

Your initial focus will be the Reverse Mortgage workstream (origination and servicing), followed by broader lending, deposit, and AI-enabled squads.
 
Does this sound like you?
You’re an experienced Business Analyst with excellent critical thinking and communication skills. You’re proactive, flexible, and thrive in fast-paced environments. You know how to connect with a wide range of stakeholders and bring clarity to complex problems.

You’Ll Bring:

• Strong experience Business Analyst in financial services or digital transformation programmes
• Strong functional BA skills in requirements elicitation, documentation, and process design (Agile, epics, user stories, BPMN)
• Experience in loan origination, customer servicing, or reverse mortgage products (desirable)
• Exposure to AI, automation, and digital engagement platforms (e.g. Pega, Genesys) advantageous
• Strong analytical, problem-solving, and documentation skills
• Excellent communication and facilitation abilities, able to translate complex requirements into clear deliverables

Experience in financial services or other regulated industries (preferred)

A bit about us and what we do
Heartland is an NZX/ASX-listed financial services group with big growth plans. Heartland Group owns both Heartland Bank in New Zealand and Heartland Bank in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees. Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto our customers through faster service and better rates.

Can you see yourself here?
We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team).

Some of our perks include employee banking benefits, an excellent insurance package, flexible working options, sports teams (touch, netball and football), and Friday night pizzas and drinks!

Diversity & Inclusion
At Heartland, we're proud to celebrate the many characteristics that make each of us different. We embrace diversity in all its forms and believe in creating an environment that helps us better understand and serve our customers. As a Living Wage Employer, a Hearing Accredited Workplace, and a Rainbow Tick certified organisation, we're committed to doing right by our people.

Keen to learn more?
For an insight into life at Heartland, check out our Instagram @heartlandbanknz or follow us on LinkedIn www.linkedin.com/company/heartland-bank-nz.