Player Services Representative

As a Player Services Representative, you will be the face of guest interaction on the casino floor. You’ll handle cash transactions, troubleshoot minor machine issues, and promote current events and amenities. Your role includes maintaining a clean and organized gaming area, staying informed about promotions, and ensuring compliance with gaming regulations. This position requires a proactive, guest-focused attitude and the ability to thrive in a fast-paced, high-energy environment. 

• Process e-game jackpots and complete IRS forms (W2G/1042-S) accurately 

• Assist guests in locating specific machines and denominations 

• Perform minor machine repairs (e.g., clearing jams, resolving tilts) 

• Promote a fun, friendly, and welcoming atmosphere for guests 

• Maintain the cleanliness and organization of gaming areas 

• Respond promptly to machine service lights and guest needs 

• Stay informed on current promotions, events, and property amenities 

• Monitor for underage gaming and report concerns to supervisors 

• Uphold Big 6 standards: Clean, Safe, Comfortable, Quick, Friendly, Fun 

• High School Diploma or GED required 

• Minimum 6 months of related experience or equivalent combination of education and experience 

• Strong customer service and cash handling skills 

• Proficient in basic computer operations 

• Detail-oriented with ability to complete federal and state forms accurately 

• Ability to stand and walk for extended periods (7+ hours/day) 

• Comfortable working in smoke-filled and noisy environments 

• Capable of lifting up to 25 lbs and performing moderate physical tasks 

• Must obtain and maintain licensing from the appropriate gaming authority 

For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality. 

Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home. 

Here's what awaits you:  

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).  

• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.  

• Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.  

• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.