By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Operations Manager - London

Job Location: London

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Operations Managers in London.

We currently have an exciting opportunity for a talented and ambitious individual to take up an Operations Manager position within our dedicated Domestic Adjusting team. Based in London, you'll balance office and remote work to optimise your team's efficiency.

Our dedicated domestic adjusting team generally handle claims up to £100k in value.  Each domestic adjuster works alongside a designated adjusting executive and works as part of the larger regional team.  Claims are allocated based on experience and technical ability, with each claim assessed for complexity prior to allocation.

Your role demands excellent claims experience, strong leadership, a keen eye for detail, and a passion for delivering exceptional customer service. You'll ensure your team is equipped to handle the most challenging claims, while fostering a supportive and collaborative environment. This role offers the perfect opportunity to make a significant impact.

The skills you will have when you apply:

• Experience handling complex property insurance claims

• Proven management skills: and the confidence to lead a high performing team

• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications

• Company Car Scheme or cash allowance

• A Self Invested Personal Pension Scheme (SIPP)

• Holiday allowance of 25 days plus bank holidays

• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)

• Life assurance

• Group Income Protection  

Other benefits

• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications

• Employee assistance programme for employee wellbeing  

• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.