Team Lead - Google Workspace

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

About MarketStar: 

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. 
 
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. 

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!  

About the Role Team Lead – Google Workspace: 

MarketStar is seeking a dynamic and experienced Team Lead to guide our Customer Success team in delivering exceptional post-sales experiences. This leadership role is responsible for mentoring a team of Customer Success Managers (CSMs), driving strategic initiatives, and ensuring consistent execution of customer success practices that increase Lifetime Value and reduce churn. The Team Lead will serve as a key liaison between internal stakeholders and clients, ensuring alignment on goals, performance, and growth opportunities. 

Location: Ogden, UT - Hybrid 

What Will You Do? 

• Lead, coach, and develop a team of Customer Success Managers to meet and exceed performance goals. 

• Conduct regular 1:1s, team meetings, and performance reviews. 

• Foster a culture of collaboration, accountability, and continuous improvement. 

• Align team activities with broader company goals and client success metrics. 

• Monitor KPIs and customer health scores to identify trends and areas for improvement. 

• Collaborate with Sales, Product, and Marketing teams to ensure seamless customer experiences. 

• Oversee onboarding, activation, and enablement processes to ensure consistency and quality. 

• Refine and implement scalable playbooks and processes for risk mitigation, renewals, and expansion. 

• Ensure timely execution of business reviews, success plans, and ROI reporting. 

• Act as a point of escalation for complex customer issues and ensure resolution. 

• Champion the voice of the customer internally to influence product and service improvements. 

• Drive initiatives that enhance customer satisfaction and loyalty. 

What Will You Need to Succeed? 

• 3+ years of experience in Customer Success, Account Management, or related roles, with at least 1 year in a leadership capacity. 

• Proven ability to lead teams and drive performance in a SaaS or subscription-based environment. 

• Strong understanding of post-sales customer lifecycle, including onboarding, adoption, and renewal. 

• Excellent communication, coaching, and conflict resolution skills. 

• Analytical mindset with experience using CRM and customer success platforms. 

• Ability to manage multiple priorities and stakeholders in a fast-paced environment. 

• Experience designing and implementing customer success strategies and playbooks. 

• Familiarity with churn prevention tactics and customer health scoring. 

• Background in cross-functional collaboration and stakeholder management. 

• Understanding of ROI realization and value-based selling. 

What We Offer:  

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:   

• Structured learning and career development programs 

• Mental health program 

• Generous Paid Time Off policy  

• Paid medical leave 

• Child/Dependent care reimbursement  

• Education reimbursement 

• 401k match, hardship loan program, access to financial wellness advisor  

• Comprehensive healthcare coverage including medical, dental, and vision  

The salary for this position is $56,000.00 annually. This pay structure may also include a variable bonus component of $4,000.00 annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.    

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.