Operations Administrator (6-month short-term employment)

Joining King’s Hawaiian makes you part of our `ohana (family). We are a family-owned business for over seventy years, respecting our roots while thinking about our future as we continue to grow and care for our customers and the communities we serve. Our `ohana members build an environment of inclusivity as they freely collaborate, pursue learning through curiosity, and explore innovation as critical thinkers. Beyond that, we are also passionate about supporting the long-term health and well-being of our employees and their families. If you’re excited to rise with our team, come and join our `ohana!

Working under direct supervision the Operations Administrator embodies the “aloha” spirit, showcasing warmth and hospitality to all employees and guests. This role supports the efficient operations of the company by addressing general corporate inquiries, ensuring safety procedures are followed, coordinating company mail, and managing the multi-line telephone system. The Operations Administrator performs various administrative functions, including creating and tracking Purchase Requests, making employee badges, creating shipping labels, coordinating pickups, and sorting and routing mail to management team members. Employees in this position may interact with their leader daily, to receive guidance and feedback. Some non-routine activities may require their leader’s advanced approval, but routine decisions within the general scope of the role may be made independently.

Essential Job Duties And Responsibilities:

• Greeting on-site visitors and employees and assisting with guest/visitor standards.
• Answer, screen, and direct calls to appropriate parties or take messages. Providing information about the organization, including address and directions.
• Set up and operate phone system features for standard messages during night and non-business hours.
• Update and maintain telephone extension lists and office seating assignments.
• Maintain and organize the lobby area, television content, waiting area, coffee bar, and lobby conference room.
• Order and maintain company merchandise such as shirts, desk supplies, and gift bag items.
• Partner and support the People Team (HR) for onsite activities and events.
• Act as the contact person for support vendors like Screen Cloud, Uniform Vendor, and Five Star.
• Monitor Screen Cloud (TV Displays) performance and report issues to the IT team.
• Utilize and maintain tools for record-keeping (e.g., employee business card requests, iPad guest check-in).
• Assist with processing employee badge requests.
• Coordinates all outbound packages and letters, generates Fed Ex labels.
• Manage the uniform process (ordering, issuing, collecting when an employee leaves).
• Responsible for purchasing office supplies.
• Complete expense reports and schedule meetings.
• Create Purchase Requests as needed.
• Promote safety in the work area by staying updated on and complying with safety procedures and reporting all accidents immediately.
• Maintain employee and guest check-in lists and ensure they are taken during an evacuation.
• Assist the APM with various administrative projects and support other departments as approved by the APM.
• Assist and/or Coordinate Donation Requests through the Executive Assistant of the CEO.
• Maintain confidentiality in all Human Resources-related matters.
• Train backup as needed.
• Perform other duties as required or assigned which are reasonably within the scope of this role.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE):

• Associate or bachelor’s degree from an accredited college or equivalent relevant experience required
• At least 1 year of progressively responsible experience in an office environment or hospitality is preferred.
• Bi-lingual is preferred

Physical Requirements:

• Ability to lift 20 lbs.
• Ability to stand 1 hour at a time.

ADDITIONAL QUALIFICATIONS (JOB SKILLS, ABILITIES, KNOWLEDGE):

• Proficient computer skills (Excel, Word, Outlook, Internet, Adobe Photoshop, Copilot AI)
• Proficient Ability to communicate and collaborate with all levels of management.
• Working understanding of general manufacturing operations.
• Working knowledge of Safety Regulations (OSHA, and Food Safety).
• Ability to travel up to 5% of the time.
• Ability to consistently demonstrate King’s Hawaiian Aloha Values of Excellence, Dignity, Telling it like it is in a way that can be heard, and Courage.
• Ability to activate and amplify aloha via King’s values of excellence, dignity, saying it like it is in a way it can be heard; and curiosity, collaboration, critical thinking and emotional intelligence.
• Ability to consistently demonstrate King’s values of excellence, dignity, saying it like it is in a way it can be heard; and curiosity, collaboration, critical thinking and emotional intelligence.

King's Hawaiian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our ohana.