Processor II- Providence, RI- Hybrid (56123)

Hybrid in Providence RI

Hours- Monday, Tuesday 8:30 am - 5:00 pm (In office) with a 30 minute lunch. Wednesday 10:30 am - 7:00 pm (remote) with a 30 minute lunch. Thursday 8:30 am - 5:00 pm (remote) with a 30 minute lunch.  Friday 8:30 am - 5:00 pm (in office) with a 30 minute lunch.  Every 3rd Friday 9:30 am - 6:00 pm (remote) with a 30 minute lunch. 

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Under direct supervision, learns to process all types of incoming insurance mail, ( i.e., processing discount forms, driver change requests, cancellations, etc.), Dealer Desk, and provides Five Diamond Service during all transactions.

What you will do:

• Process incoming mail, email, and faxes (i.e., discounts, driver change requests, cancelations, mortgagee requests including providing evidence of insurance, etc.).
• Answer insureds’ calls regarding claims, payments, and change of address.
• Upload policy revisions via policy portals.
• Coordinate Dealer Desk functions, including exchanging information with insureds, car dealers, banks, etc. to facilitate vehicle changes.
• Build professional relationships with coworkers, agents and industry contacts.
• Process incoming checks, including uploading payment information via payment portals.
• Apply effective date of discount and ensure proper documentation is received.
• Correct errors on returned mail in a timely and effective manner.
• Send correspondence to insureds
• Crosstrain in other Agency Support functions; backup to other teams as necessary.
• Other duties as assigned.

Education
High School Diploma or GED Required

Experience

Clerical experience in the Insurance industry Required and Customer service experience Preferred

Licenses And Certifications

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.