Customer Relationship Executive(Telemarketing)

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您，把握美高梅中國事業​機會，與金獅再闖另一座高峰。

Job Responsibilities:

• Develop relationships with target customers with the aim of driving referrals & constant visitation to MGM
• Ensure relevant sales targets are met through the on-going contact with customers
• Explain & deliver relevant offers, incentives and programs; confidently answering questions from guests
• Upsell other relevant offers based upon scripted information
• Contact in response to correspondence from customers (engaged via a digital channel) or to follow up initial sales contacts (for example off-property events)
• Constantly adjust sales scripts to better target the needs and interests of specific individuals

Job Requirements:

• One year sales experience preferred, possess a track record of excellent customer service, excellent understanding of the market & customers being served
• Knowledge of Contact Centre & CRM Software beneficial
• Possess the ability to perform under supervision during training
• High School Graduate or above.  University Degree desirable
• Proficient in Cantonese and Mandarin
• Ability to work flexible hours including nights, weekends and holidays