CX Specialist with Dutch – Non Prime orders

                                                            ArcelorMittal Business Center of Excellence is looking for candidates for a position of

                                                                                                          CX Specialist with Dutch – Non Prime orders

The Non-Prime Order Responsible is responsible for managing customer orders related to non-prime materials, with a particular focus on downgraded FIP stock. This role involves processing orders accurately, coordinating with internal departments such as logistics and production, and ensuring a smooth order flow.

Unlike prime material flows, the non-prime business is less service oriented than prime business, but must be optimized in terms of costs to valorize downgraded material.

Key Responsibilities:

Act as the direct point of contact for the commercial non-prime organisation, providing timely and accurate updates in multiple languages (written and oral). Question can vary: material status, delivery timelines, complaints.

Manage non-prime stock: assign material to orders and unblock material in warehouses.

Create and manage transport requests. Coordinate shipments via truck, rail or vessel. Liaise with external warehouses and transport services. Ensure dispatch of goods, taking into account costs and applicable guidelines.

Maintain complete and accurate customer files, including administrative and logistical data.

Our Expectations:

Good level Dutch & French & German

Ability to independently solve standard problems and work efficiently in a specific environment of non-prime business. 

More complex situations are handled in consultation with colleagues or supervisors.

Proactively addressing credit limit exceedances, inventory management, and exception management.

Taking responsibility for the customer portfolio and acting as a backup for the other non-prime order responsible during absences.

Ability to handle changing market conditions and deviations from standard procedures (e.g., stock push, under deliveries).

Openness for hybrid work

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference – to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief. 
Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.